Assistant General Manager

GUEST RELATIONS:

• - Be readily available/approachable for all guests.
• - Ensure that departments achieve or exceed guest's service expectations.
• - Take proactive approaches when dealing with guest concerns.
• - Extend professionalism and courtesy to guests at all times.
• - Become involved in community and/or government affairs.

ASSOCIATE TEAM:

• - Be in proper business professional attire, including name tag, earpiece and radio.
• - Attitude must be conducive to team growth, hospitality and a serving environment.
• - Communicate all goals and results with associates.
• - Promote teamwork and associate morale.
• - Lead by example demonstrating self-confidence, energy and enthusiasm.
• - Motivate and encourage staff to solve guest and associate related concerns.
• - Communicate career opportunities to team leaders and associates.
• - Recognize good team performance on a continuous basis through reward and recognition programs. Daily thanking staff for a job well done.
• - Assist team leaders in meeting and exceeding goals.
• - Promote empowerment by recognizing team members that make decisions.
• - Develop cross-training opportunities throughout the hotel.
• - Post positive reviews for staff to read.

FINANCIAL:

• - Look at Night Audit Report daily for discrepancies.
• - Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
• - Comply with all corporate accounting procedures.
• - Aggressively minimize accident, workmen's compensation, and unemployment claims and resulting costs.
• - Develop and communicate selling strategies, using reports and other forecasting tools.
• - Review these weekly with the Manager.

SALES AND MARKETING:

• - Continually solicit new business for the hotel.
• - Monitor group block and direct bill processes.
• - Networking during breakfast and social hours to assist sales in uncovering new business leads.
• - Ensure that all associates are communicating property to understand hotel selling strategies.
• - Stay current on local market conditions and competitive set.
• - Assist the hotel sales team with preparing the annual revenue budget and annual marketing plan.
• - Maintain rapport with competitor hotels, lead sources, clients, and the local community.
• - Review period end reports.
• -Help develop annual sales and marketing budget.

OPERATIONS:

• - Perform hands-on duties as needed to deliver guest services.
• - Provide a safe working environment.
• - Responsible for accident prevention programs.
• - Audit to ensure guest rooms, public spaces, grounds, work and kitchen areas meet sanitation and cleanliness standards.
• - Coordinate preventive maintenance and general clean program so that guest satisfaction goals are attained.
• - Assist/teach team supervisors scheduling against guest and hours per occupied room goals. Look for potential need times during the week.
• - Ensure cross-training of associates.
• - Must be willing to participate in service/hospitality training and education.
• - Must be willing to further education in PMS/Phone Sales/Sales/Team Management/Leadership Development/Housekeeping/Food Service/Maintenance and General Hospitality.

ADMINISTRATIVE:

• - Ensure property hiring practices comply with I-9, ADA and EEO requirements and strive for a culturally diverse work place.
• - Interview and select potential new hires.
• - Promote both Guarantee of Fair Treatment and Open Door policies.
• - Use constructive coaching and counseling when addressing associates concerns.
• - Maintain current licenses and permits as prescribed by local, state and federal agencies.
• - Have working knowledge of all corporate brands manuals.
• - Scheduling of management team includes coverage of weekend and evening hours.
• - Pursue additional personal development.
• - Carry out all reasonable requests of which you are capable of performing.
• - With input from the team supervisors, conduct reviews in a timely fashion.

Additional Responsibilities:

• - Any other duties assigned by Supervisor