Quality Assurance/Risk Management Director - Selinsgrove Center

Salary: $77,379.00 - $117,497.00 Annually
Location : Snyder County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2026-51037-43389
Department: Department of Human Services
Division: HS Sel Ctr
Opening Date: 06/08/2026
Closing Date: 6/21/2026 11:59 PM Eastern
Job Code: 43389
Position Number: 00112738
Union: Non Union
Bargaining Unit: F3
Pay Group: ST09
Bureau / Division Code: 00213300
Bureau / Division: Selinsgrove Center
Worksite Address: 1000 Route 522
City: Selinsgrove, Pennsylvania
Zip Code: 17870
Contact Name: Talent Management Division
Contact Email: View email address on click.appcast.io


THE POSITION
As the Quality Assurance Risk Management Director with the Department of Human Services (DHS), you will take on a leadership role that drives real change at the Selinsgrove Center. This position gives you the chance to build strong systems that protect the well-being of individuals who count on steady and compassionate care. You will lead key initiatives that keep services strong, responsive and centered on the people who depend on them most. Your dedication will spark progress, strengthen the entire community, and help carry the mission of the Center into the future.

Watch this video to see how you can make a difference at the Selinsgrove Center!
DESCRIPTION OF WORK
This role provides leadership for quality management and risk management operations that support safe, effective services at the Selinsgrove Center. The work involves guiding staff, shaping policies, and ensuring compliance with important regulations. As a Quality Assurance Risk Management Director, you will perform the following duties:

• Program Oversight: Lead the development and direction of quality and risk management activities across the facility
• Policy Development: Create and apply procedures that ensure compliance with federal and state requirements
• Incident Review: Evaluate reports about incidents and concerns to recommend effective corrective actions
• Interdisciplinary Guidance: Coordinate with clinical and administrative teams to support effective individual care
• Data Evaluation: Study trends and patterns to identify opportunities for improvement in services and care
• Committee Participation: Participate in meetings that support ongoing quality improvement efforts

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 1st shift (8:00 AM to 4:00 PM), Monday - Friday, with a 30-minute lunch. You will work weekends and holidays as scheduled.
• Overtime and travel as needed
• Free parking
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience as a Quality Assurance/Risk Management Coordinator (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of experience as a Quality Assurance/Risk Management Specialist (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Four years of professional experience as a member of a multi-disciplinary treatment team in a public or private healthcare facility, and a bachelor's degree; or
• Four years of clinical experience in a human services agency, including three years of professional, evaluative, consultative, or supervisory work in a healthcare program, and a bachelor's degree; or
• An equivalent combination of experience and training which includes four years of professional, evaluative, consultative, or supervisory work in a healthcare program.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require a medical examination.
• This position falls under the provisions of the Older Adult Protective Services Act.
  • Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

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See the total value of your benefits package by exploring our


Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.


Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*


Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01


Have you been employed by the Commonwealth of Pennsylvania as a Quality Assurance/Risk Management Coordinator for one or more years full-time?

• Yes
• No

02


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03


Have you been employed by the Commonwealth of Pennsylvania as a Quality Assurance/Risk Management Specialist for two or more years full-time?

• Yes
• No

04


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05


How many years of full-time professional, evaluative, consultative, or supervisory work in a healthcare program do you possess?

• 4 years or more
• 3 years to less than 4 years
• Less than 3 years
• None

06


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07


Do you possess four or more years of full-time professional experience as a member of a multi-disciplinary treatment team in a public or private healthcare facility?

• Yes
• No

08


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
09


Do you possess four or more years of full-time clinical experience in a human services agency?

• Yes
• No

10


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
11


You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

12



WORK BEHAVIOR 1 - DEVELOPS/REVIEWS QUALITY MANAGEMENT/PERFORMANCE IMPROVEMENT PLANS
Develops/reviews quality management/performance improvement plans and direct action plans to ensure compliance with all related quality/management/performance/safety rules, regulations, policies and procedures by reading and interpreting related Federal, State and accrediting agencies' rules, regulations, policies and procedures in order to establish priorities; educates staff on new or changing requirements and provides data to interested parties as necessary.


Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have professional experience independently performing all aspects of this work behavior as stated above, including directing action plans and educating staff on new or changing requirements. Other professionals request my advice or assistance in unusual situations.
• B. I have professional experience assisting others in the performance of this work behavior; or I have professional experience performing portions of this work behavior such as reading and interpreting rules, regulations, policies and procedures and educating staff on new and changing quality assurance/risk management requirements.
• C. I have limited experience performing aspects of this work behavior.
• D. I have successfully completed college-level coursework or formal training related to this work behavior.
• E. I have NO experience or training related to this work behavior.

13


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience developing and directing plans.
3. Your experience reading or interpreting regulations, policies, etc.
4. Your experience educating staff or providing data to interested parties.
5. Your specific duties and level of responsibility.

14


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University/Training Source
2. Course Title
3. Credits/Clock Hours

15



WORK BEHAVIOR 2 - COLLECTS, GATHERS, AND ORGANIZES DATA
Collects, gathers and organizes data via graphs and charts, and analyzes incident/accident and other related performance indicator data utilizing available sources such as electronic data base systems, software, reports, literature, questionnaires, charts, etc., for the purpose of establishing baseline performance, and determining areas in need of quality improvement and/or risk mitigation.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have professional experience independently performing all aspects of this work behavior as stated above, including establishing baseline performance and determining areas in need of improvement. Other professionals request my advice or assistance in unusual situations.
• B. I have professional experience assisting others in the performance of this work behavior; or I have professional experience performing portions of this work behavior such as collecting and organizing data and analyzing incident/accident reports and accessing electronic databases.
• C. I have limited experience performing aspects of this work behavior.
• D. I have successfully completed college-level coursework or formal training related to this work behavior.
• E. I have NO experience or training related to this work behavior.

16


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience establishing baseline performance or determining areas of improvement.
3. Your experience collecting and organizing data and analyzing reports and databases.
4. Your specific duties and level of responsibility.

17


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University/Training Source
2. Course Title
3. Credits/Clock Hours

18



WORK BEHAVIOR 3 - DEVELOPS AND IMPLEMENTS SYSTEMS
Develops and implements systems such as quality assurance checklists and program observations; interviews staff and individuals served and utilizes other acceptable system evaluation tools such as audit reports, etc., for the purpose of reviewing and monitoring operations such as risk/incident management, plans, focus group work plans/policies/procedures and timetables for completion for quality assurance/risk management activities that are implemented by work groups and clinical/non-clinical administrative and support services departments.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have professional experience independently performing all aspects of this work behavior as stated above including developing and implementing quality assurance/risk management systems and utilizing systems' evaluation tools to review and monitor risk/incident management plans. Other professionals request my advice or assistance in unusual situations.
• B. I have professional experience assisting others in the performance of this work behavior; or I have professional experience performing portions of this work behavior such as developing quality assurance checklists and implementing quality assurance/risk management plans.
• C. I have limited experience performing aspects of this work behavior.
• D. I have successfully completed college-level coursework or formal training related to this work behavior.
• E. I have NO experience or training related to this work behavior.

19


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience developing and implementing quality assurance/risk management systems and utilizing tools to review and monitor risk/incident management plans.
3. Your experience developing quality assurance checklists and implementing quality assurance/risk management plans.
4. Your specific duties and level of responsibility.

20


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University/Training Source
2. Course Title
3. Credits/Clock Hours

21



WORK BEHAVIOR 4 - PROVIDES GUIDANCE AND TECHNICAL ASSISTANCE
Provides guidance and technical assistance to system improvement teams by demonstrating known performance improvement practices such as root cause analysis; proactive risk assessment; plan-do-check-act activities and other known quality management methodologies utilizing available performance improvement data for the purpose of developing, implementing and monitoring action plans and services to minimize risk, correct deficiencies and improve quality.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have professional experience independently performing all aspects of this work behavior as stated above such as providing guidance and technical assistance to system improvement teams and developing and implementing and monitoring proactive risk assessment plans and services. Other professionals request my advice or assistance in unusual situations.
• B. I have professional experience assisting others in the performance of this work behavior; or I have professional experience performing portions of this work behavior such as implementing action plans and/or services to correct deficiencies and improve quality.
• C. I have limited experience performing aspects of this work behavior; or I have formal training or education related to this work behavior.
• D. I have successfully completed college-level coursework or formal training related to this work behavior.
• E. I have NO experience or training related to this work behavior.

22


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience providing guidance and technical assistance to teams.
3. Your experience developing/implementing/monitoring proactive risk assessment plans and services.
4. Your experience implementing action plans and/or services to correct deficiencies and improve quality.
5. Your specific duties and level of responsibility.

23


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University/Training Source
2. Course Title
3. Credits/Clock Hours

24



WORK BEHAVIOR 5 - SUPERVISES PROFESSIONAL, TECHNICAL AND OTHER STAFF
Supervises professional, technical and other staff; assesses training needs; implements the quality assurance/risk management program, quality improvement practices and other quality management initiatives for clinical, administrative and support staff throughout the facility/organization.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have professional experience as a supervisor independently performing all aspects of this work behavior as stated above including supervising professional/technical staff and assessing training needs for clinical and administrative and support staff.
• B. I have professional experience assisting others in the performance of this work behavior as a lead worker; or I have experience performing portions of this work behavior such as leading a project and/or workgroup.
• C. I have limited experience performing aspects of this work behavior.
• D. I have successfully completed college-level coursework or formal training related to this work behavior.
• E. I have NO experience or training related to this work behavior.

25


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience supervising and assessing training needs for staff.
3. Your experience as a lead worker.
4. Your specific duties and level of responsibility.

26


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University/Training Source
2. Course Title
3. Credits/Clock Hours

27



WORK BEHAVIOR 6 - ORGANIZES, MANAGES, AND DIRECTS STAFF
Organizes, manages and directs quality improvement and/or other professional, technical and/or subordinate staff in planning, developing and implementing the overall quality assurance/risk management program, processes and systems to assure quality improvement practices remain effective toward achieving the facility's/organization's goals, objectives and outcomes.

Levels of Performance

Select the Level of Performance that best describes your claim.

• A. I have professional experience as a manager independently performing all aspects of this work behavior as stated above including managing and directing quality improvement and/or other professional and technical staff to implement a facility/organization-wide quality assurance/risk management program.
• B. I have professional experience assisting others in the performance of this work behavior; or I have experience performing portions of this work behavior such as directing staff to implement a quality assurance/risk management program for one building/division or a portion of a large facility/organization.
• C. I have limited experience performing aspects of this work behavior..
• D. I have successfully completed college-level coursework or formal training related to this work behavior.
• E. I have NO experience or training related to this work behavior.

28


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience managing/directing staff to implement a facility/organization-wide quality assurance/risk management program.
3. Your experience directing staff to implement a program for one building/division or portion thereof.
4. Your specific duties and level of responsibility.

29


If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University/Training Source
2. Course Title
3. Credits/Clock Hours

Required Question