Customer Success Assistant

Customer Support Associate

The Customer Support Associate (CSA) supports internal Stevens Transport Corporate stakeholders, including sales, operations, and capacity teams. This role is responsible for executing freight-related administrative and coordination tasks to ensure internal customer commitments are met.

The CSA does not manage external shipper relationships. Instead, this role focuses on internal service execution, shipment setup, scheduling support, tracking, documentation accuracy, and issue resolution in coordination with internal teams and carrier partners.

Note: This position is based on-site at our Dallas, TX / Stevens HQ location and requires regular, full-time attendance in the office. Remote or hybrid work arrangements are not available for this role.

Key Responsibilities:

• Serve as a primary support partner for Stevens Transport Corporate sales and operations teams
• Communicate proactively with internal stakeholders regarding shipment status, scheduling, and exceptions
• Support internal account execution by ensuring shipment data accuracy and timely processing

• Enter and maintain shipment details accurately in internal systems
• Assign shipment details for carrier and driver execution
• Support appointment scheduling for pickups and deliveries as required
• Track and trace freight movements and escalate issues internally when needed

• Perform high-volume data entry with a high degree of accuracy
• Compile and maintain internal reports and spreadsheets
• Receive, review, and cross-reference bills of lading and proof of delivery documentation
• Research and resolve documentation discrepancies in support of internal payroll and billing processes

• Assist internal teams with resolving scheduling conflicts, service exceptions, and freight issues
• Manage a high volume of internal emails and system-driven tasks
• Prioritize workload in a deadline-driven logistics environment

Qualifications:

Minimum Qualifications:

• 1+ year of experience in customer service, operations support, or logistics coordination
• Strong verbal and written communication skills with an emphasis on internal stakeholder support
• High attention to detail and accuracy in data entry
• Ability to manage high volumes of tasks, emails, and system transactions
• Proficiency in Microsoft Excel

Preferred Qualifications:

• Associate's degree or higher
• Transportation, logistics, or supply chain industry experience
• Familiarity with brokerage, carrier operations, or internal logistics workflows
• Exposure to AS/400 or transportation management systems (TMS)
• Strong multitasking and prioritization skills in a fast-paced environment
• Demonstrated initiative and ability to execute independently

Skills & Abilities:

• Internal customer service
• Internal customer support
• Shipment tracking
• Status management
• High Volume Scheduling
• High Volume Coordination
• Data entry
• Ad Hoc reporting
• Time management
• Prioritization Management
• Critical thinking
• Problem-solving
• Attention to detail
• Communication (internal-facing)
• Relationship building with internal teams

Physical Demands:

• Prolonged periods sitting at a desk and working on a computer
• Regular use of hand and finger dexterity

Work Experience:

• 1 + years of experience in customer service or transportation operations

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.