Director of Membership

Job Description

Job Description

Description:

A Day on the Job Summary:

The Membership Director and Executive Assistant provides high-level administrative support to the General Manager, Board of Governors, Membership Committee, 1897 Committee, and executive leadership team. This position serves as the primary administrator for membership operations, board governance activities, executive communications while maintaining the highest standards of professionalism, confidentiality and member service.

Essential Job Duties:

MEMBERSHIP ADMINISTRATION & COMMITTEE

• Manage all aspects of Membership lifecycle, including applications, onboarding, transfers, status changes, retention efforts, and Member communications
• Maintain accurate Membership records, prospect pipelines, reports and archives within Club management systems
• Serve as the primary liaison for membership inquiries, reciprocal club privileges, and Membership-related correspondence
• Coordinate Member memorial communications and monitor Club-related Member news and obituary notices
• Ensure compliance with Membership policies, procedures, and onboarding standards
• Prepare Membership reports and updates for Club leadership
• Support Membership retention initiatives by proactively communicating with Members and recommending alternative Membership classifications
• Author and submit Membership-related articles for the Club’s In Good Company magazine, including new member introductions and membership updates

BOARD & 1897 SOCIETY ADMINISTRATION

• Coordinate and administer Board of Governors meetings, candidate interviews, agendas, materials, minutes and official correspondence
• Maintain confidential Board records, governance documents, By-Laws, House Rules, and historical archives
• Support Board events, Annual Meetings, Nominating Committee activities, and other governance initiatives through scheduling, reporting, and logistical coordination 
• Provide administrative leadership and support for the 1897 Society, including fundraising initiatives, Member engagement programs, and the annual 1897 Society dinner
• Coordinate invitations, attendance management, awards, presentations, and event logistics for Board and 1897 Society functions

EXECUTIVE & ADMINISTRATIVE SUPPORT

• Provide high-level administrative support to the General Manager including calendar management, meeting coordination (Department Leadership meetings, Executive Leadership meetings, etc.), agenda preparation, and executive correspondence (donor acknowledgments, employee recognition, sympathy, etc.)
• Prepare reports, conduct research, maintain confidential records, and support strategic and committee initiatives
• Manage Club archives, Membership publications, donor acknowledgements, employee communications, and special administrative programs, including locker waitlist administration

Minimum Skills & Qualifications:

• Bachelor’s Degree in related field preferred
• Minimum of three years of experience in Membership administration, club operations, or executive administrative support, preferably within a private club environment
• Experience working with Boards, committees, and senior leadership teams, preferred
• Proficiency in Microsoft Office Suite 
• Experience with Club management software, including Jonas and MembersFirst, preferred
• Strong organizational, administrative, and project management skills
• Strong communication skills (verbal, oral and interpersonal/member service skills)
• Exceptional attention to detail and accuracy
• Demonstrated ability to handle confidential information with discretion and professionalism

Working Conditions:

• Primarily performed in a professional office environment within a private club
• Extended periods of sitting, typing, data entry, and computer work
• Ability to occasionally move office materials, files, and supplies weighing up to 20 pounds
• Attendance at Board meetings, committee meetings, Annual Meetings, member events and special Club functions may be required
• Occasional evenings, weekends and holidays may be required