Inside Sales Development Account Manager

Inside Sales Development Account Manager, Level 2

We're a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world's most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!

You will play a critical role in helping Worldwide achieve our customer acquisition and revenue growth objectives. You must be comfortable engaging prospective clients using various methods (i.e., calls, emails, and social), working with your Business Development and Marketing partners, generating interest and qualifying prospects and opportunities before hand-off to business development.

Source new sales opportunities for your Business Development partner(s) through inbound lead qualification and outbound prospecting, with the focus on A and B accounts

Engage and build rapport with prospects through calls, email, and social outreach activity

Understand customer needs and requirements through research, discovery, and qualification, and drive leads through the early stages of the sales process

Set appointments with new customers for your Business Development partner(s)

Route qualified leads and opportunities to your Business Development partner(s) to further qualify, develop, and close

Follow up with your Business Development partner(s) post meeting/call to determine results of such meetings and appropriate next steps to close the loop or move the opportunity forward

Co-manage sales territories and develop territory plans and a strategy with your Business Development partner(s) to achieve new customer and revenue growth targets

Build your opportunity funnel via research and identify target accounts, key prospects, and opportunities at each account within your territories

Continually maintain and expand your database/funnel of target accounts, prospects, and opportunities within your territories

Partner with Marketing to understand and leverage their initiatives, and Business Development to tackle territory targets and goals

Track and manage your activity and outreach in Salesforce, CRM, and High Velocity, our sales automation tool; maintain all account, opportunity, contact, and lead records in these systems

Use other technology and data tools to make connections, conduct research, and identify prospects

Meet or exceed quarterly Meetings and RFP targets, along with other new business metrics as discussed with your manager

Attend trades shows and other events as needed

Leverage Social Selling techniques and tools to reach clients through digital channels, sharing information including Worldwide's services, web conferences, industry meetings, SME news, etc.

Establish, nurture, and grow client relationships at the appropriate level

Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.

Must have CRO experience or a similar industry.

Strong written and verbal communication skills to clearly and concisely present information on calls and via email

Drive and determination to succeed as well as meet and exceed targets and quotas

Must be adaptable, professional, and motivated, and understand the sales cycle

Ability to listen and identify pain points and customer challenges

Ability to work under pressure, stay organized, multitask, prioritize, manage time effectively, and attend to administrative details in a fast-paced and constantly changing environment

Demonstrated ability to cultivate and maintain effective internal and external relationships

Proficiency in all MS-Office applications, including Microsoft Word, Excel, and PowerPoint

Bachelor's degree in Life Sciences or a similar field

Prior inside sales/sales development experience minimum of 2 years of experience, including experience in developing new business, lead nurturing and qualification, prospecting, and appointment setting

CRO/pharmaceutical industry experience preferred, including knowledge of Phase I-IV clinical research and development

Experience with Salesforce or other CRM and sales automation tools, including the use of auto-dial systems

At Worldwide Clinical Trials, we are committed to fostering an inclusive and equitable workplace by providing transparent compensation. The salary range for this position is annually (For hourly paid positions, the stated salary range reflects hourly rates): United States of America - $50,500.00 - $100,000.00