Customer Service Agent

Customer Service Agent

This position requires direct contact with customers at the ticket counter. Excellent customer service skills and a positive attitude are required.

Primary Responsibilities

• Check in passengers and baggage using Cape Air's reservation system
• Make passenger reservations and rebook flights
• Make boarding announcements
• Provide extra assistance to passengers with special needs
• Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
• Share information with pilots/ramp/operations using radio communications
• Organize ticket and cash reports
• Handle delayed or missing baggage and process claims
• Assure compliance with FAA and airport security procedures
• Additional duties as assigned

Qualifications

Airline work experience preferred

Airline reservation system experience preferred

Must be at least 18 years old

Must hold a high school diploma or equivalent

Must have valid US drivers license

Must be able to lift up to 70 lbs.

Basic computer skills required

Excellent communication and excellent customer service skills required

Ability to interact effectively with others

Ability to work independently and adapt to changing work priorities

Ability to communicate effectively, orally and in writing

Flexibility of schedule is a must

This position will often require working nights, weekends and holidays

Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit