Hospital Liaison

Hospital Liaison

Salary Range $60,000.00 - $80,000.00 Salary

Description

Why Work at Concerto? What is in it for you?

• Medical, dental, and vision insurance
• Time and half pay for worked holidays
• Short- and long-term disability benefits
• 401k match of 50% up to 6% of salary
• Earned Paid Time Off (PTO)
• Discounts through Nectar recognition platform
• Employer-paid Employee Assistance Program (EAP)

Concerto Renal Services is an industry leader in nursing home dialysis. We are a rapidly expanding business with a simple mission: reimagining dialysis care, one community at a time. Our model focuses on ensuring those with end-stage renal disease receive the best possible care through a more convenient, centralized, continuous care model.

The Hospital Liaison plays a critical role in supporting Concerto's market growth by serving as the primary in-market connection between hospitals, nephrologists, case managers, and our internal teams. This role ensures seamless patient referrals, strengthens provider relationships, and supports admission activities through accurate, timely documentation.

The Hospital Liaison works hand-in-hand with the Market Development Manager and Market Development Associates to maintain strong referral pipelines and identify opportunities for expansion.

What Will You Do?

• Referral Management & Follow-Up
• Review prior-week referral activity every Monday to identify gaps or changes in hospital behaviors
• Investigate lapses in referrals and re-engage key contacts
• Follow up on pending patients, missing documentation, and admission requirements
• Add documentation to admissions threads and ensure timely completion of required information
• Daily In-Market Relationship Building (100% Travel)
• Spend Tuesday through Thursday traveling in-market visiting hospitals, nephrologists, case management teams, and other referral partners
• Maintain a high-visibility presence across assigned hospitals and provider offices
• Advocate for Concerto services and identify partnership opportunities
• Hospital & Physician Presentations
• Conduct weekly hospital presentations to case management teams, social workers, and other stakeholders
• Deliver educational materials clearly, professionally, and with consultative skill
• Documentation & Salesforce Management
• Spend the first or last hour of each day completing Salesforce documentation
• Audit Salesforce entries for accuracy and completeness
• Log all activities, referrals, meetings, and outcomes in real time
• Internal Collaboration
• Participate in weekly touchbases with the Market Development Manager (typically Monday or Friday)
• Communicate in-market observations, referral trends, and emerging opportunities
• Support coordination with operations and admissions teams
• Flexibility & Responsiveness
• Quickly pivot to urgent needs such as patient documentation issues, sudden referral delays, or unexpected hospital concerns
• Adapt to changing schedules, priorities, and market environments

Qualifications

You Might Be a Good Fit If

• Relationship-oriented and approachable
• A proactive communicator
• Highly organized and self-driven
• Able to pivot quickly and manage changing priorities
• Comfortable spending most of your time in the field
• Motivated by referral growth and collaboration

What's Required?

• 13 years of experience in hospital liaison work, healthcare sales, physician relations, or admissions/marketing within healthcare
• Dialysis, SNF, hospital, or assisted living experience strongly preferred
• Bachelor's degree preferred; equivalent professional experience accepted
• Strong presentation and communication skills
• Proven ability to build and maintain relationships across hospitals, nephrology practices, and care facilities
• Experience gathering, organizing, and communicating clinical documentation
• Proficiency with Salesforce, Microsoft Office, and other CRM or referral-tracking tools
• Strong attention to detail with daily documentation habits
• Valid, unencumbered driver's license
• Ability and willingness to travel 100% in-market

Pay Range: $60,000 - $80,000

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.