Care Management Assistant

Care Management Assistant Care Coordination

As a Care Management Assistant at UNC Health Appalachian, you'll play an important role in supporting the daily operations of the Care Coordination department and helping ensure patients, families, visitors, and healthcare team members receive timely, professional, and compassionate assistance.

In this role, you'll provide essential administrative and clerical support, including greeting visitors, answering and screening telephone calls, coordinating schedules and meetings, maintaining effective communication, and assisting with departmental organization. You'll work closely with patients, families, physicians, clinical team members, leadership, and other departments to help keep information, communication, and departmental activities organized and moving forward.

This is an opportunity to make a meaningful contribution to the patient and teammate experience while working alongside dedicated healthcare professionals in the beautiful Blue Ridge Mountains.

Compensation: Starting at $18.05/hour, with additional consideration based on applicable education and experience.

Schedule: Full-time; Monday Friday

Benefits: Comprehensive medical, dental, and vision coverage; HSA option; supplemental insurance options; 403(b) retirement plan with employer match; paid time off; tuition reimbursement/certification bonuses; paid parental leave; wellness incentives; may be eligible for childcare assistance; and employee discounts.

Benefits Eligibility: Applicable benefits will begin on the first of the month following 60 days of employment.

What You'll Do as a Care Management Assistant

• Perform clerical and administrative duties that support the daily operations of the Care Coordination department.
• Greet visitors and provide prompt, courteous, and professional assistance to patients, families, team members, and other internal and external customers.
• Answer telephone calls, screen and appropriately direct calls, and accurately record and communicate messages.
• Create, coordinate, and maintain schedules and assist with departmental organization and workflow.
• Support meetings and departmental activities by scheduling rooms, taking notes or minutes, and assisting with meeting and event planning.
• Facilitate effective communication among patients, families, visitors, physicians, leadership, volunteers, colleagues, and other UNC Health Appalachian team members.
• Provide assistance within the scope of the position while demonstrating compassion and respect for the dignity, worth, and individual needs of each person.
• Support a positive patient and family experience through responsive, courteous, and service-focused interactions.
• Coordinate multiple responsibilities and priorities while completing assigned tasks accurately and efficiently.
• Demonstrate professional conduct, personal accountability, and effective communication in all working relationships.
• Build and maintain positive, collaborative relationships with coworkers, physicians, leaders, and other UNC Health Appalachian team members.
• Respond promptly and appropriately to emergencies and changing needs within the work environment.
• Assist coworkers, patients, families, and visitors as needed when assistance falls within the scope of the position.
• Support organizational goals related to patient experience, quality, and patient safety.
• Promote the mission, vision, and values of UNC Health Appalachian.
• Perform duties under direct supervision and in accordance with established policies, procedures, and departmental standards.

Qualifications/Licenses

• Education: High School Diploma or GED required. Advanced coursework in business or medical terminology preferred.
• Experience: One (1) year of prior experience in a medical or office setting preferred.
• Licensure/Certification: No license, registration, or certification is required for this position.
• Preferred Qualifications: Previous administrative or clerical experience in a healthcare or medical office environment and familiarity with medical terminology are preferred.

Knowledge, Skills, & Abilities

• Ability to communicate courteously and effectively with patients, families, visitors, the public, team members, physicians, and leadership.
• Demonstrated commitment to exceptional customer service and a positive patient, family, and teammate experience.
• Excellent written and verbal communication skills.
• Ability to use positive verbal and non-verbal communication and appropriately work within established chains of command.
• Strong typing, computer, word-processing, and basic mathematical skills.
• Ability to accurately coordinate and organize details.
• Ability to manage multiple tasks and priorities effectively in a busy healthcare environment.
• Strong interpersonal skills and the ability to develop and maintain professional, collaborative working relationships.
• Ability to work effectively as part of a multidisciplinary healthcare team.
• Outgoing, service-oriented approach and a personal commitment to wellness.
• Ability to demonstrate professionalism, personal accountability, sound judgment, responsiveness, and attention to detail.

Physical & Work Environment

• Requires manual dexterity and mobility necessary to perform administrative and departmental responsibilities.
• Requires prolonged or considerable periods of sitting, with periods of standing and walking throughout the workday.
• May require episodes of standing or walking for greater than six hours during a shift.
• Requires bending, squatting, kneeling, twisting, turning, and reaching throughout the workday.
• Requires frequent hand, finger, and wrist repetition and moderate manual dexterity.
• Requires near visual acuity, including the ability to see clearly at approximately 20 inches or less and perform close visual work.
• Requires frequent speaking, reading, and writing throughout the workday.
• Requires the ability to hear and respond appropriately to soft voices from more than three feet away.
• May require lifting, carrying, pushing, and/or pulling more than 50 pounds.
• Regularly exposed to the potential risk of blood-borne diseases.
• May be exposed to electrical, mechanical, or powered equipment; odorous chemicals and specimens; slippery or uneven surfaces; and other conditions associated with a healthcare environment.
• Position is regularly scheduled Monday through Friday; emergency or unexpected departmental needs may occasionally require flexibility outside normal working hours.

What Sets Us Apart

Career Growth: Build valuable healthcare and administrative experience while taking advantage of professional development opportunities, tuition reimbursement, certification support where applicable, and career pathways available throughout UNC Health Appalachian. Whether you are building a career in healthcare administration or exploring opportunities to grow within the health system, you'll have access to resources designed to support your continued development.

Impactful Work: Your work helps keep Care Coordination organized, responsive, and connected. By supporting communication, schedules, meetings, departmental activities, patients, families, and healthcare professionals, you contribute to a more coordinated experience for everyone involved in the delivery of care.

Community & Lifestyle: Located in Boone, North Carolina, UNC Health Appalachian offers the opportunity to live and work in the heart of the Blue Ridge Mountains. Enjoy a community known for its natural beauty, outdoor recreation, hiking, skiing, cycling, local arts and dining, Appalachian State University, and the unique quality of life found in North Carolina's High Country.

Meaningful Benefits: Enjoy comprehensive insurance coverage, retirement benefits with employer match, paid time off, paid parental leave, tuition reimbursement, student loan refinancing and college savings resources, an award-winning wellness program, employee-to-employee financial assistance, and discounts to attractions such as Dollywood and Tweetsie Railroad.

Inclusive Culture: UNC Health Appalachian embraces diversity and is committed to creating a fair, inclusive hiring process and workplace where every team member is respected and valued.

Ready to Support Exceptional Care?

Apply today to join UNC Health Appalachian as a Care Management Assistant and help keep patients, families, and healthcare teams connected through responsive communication, thoughtful organization, and compassionate service.

About UNC Health Appalachian

UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply "making life better."

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years