Manager

Job Title: Manager

Company: Altitude Trampoline Park Franklin

Location: Franklin, MA

Job Description

Altitude Trampoline Park in Franklin, MA is seeking an energetic, hands-on manager to oversee daily park operations, lead team members, and ensure an outstanding guest experience. This role is responsible for maintaining a clean, safe, and well-run facility while supporting revenue growth and controlling operating costs. The ideal candidate thrives in a fast-paced environment, leads by example, and can confidently manage both people and operations.

Key Responsibilities

Team Leadership

• Supervise, coach, and motivate team members during shifts
• Assist with hiring, training, and scheduling staff
• Hold team members accountable to performance and service standards
• Address employee concerns and manage conflict professionally

Guest Experience & Service

• Ensure every guest has a safe, fun, and memorable visit
• Proactively engage with guests and oversee party and group events
• Handle customer concerns calmly and effectively
• Maintain high service standards that drive repeat visits and positive reviews

Operations & Cleanliness

• Oversee day-to-day park operations, ensuring safety, cleanliness, and efficiency

• Ensure the entire park is clean, organized, and well maintained at all times
• Maintain clean, fully stocked, and sanitary restrooms
• Deliver exceptional customer service and resolve guest concerns professionally
• Ensure safety policies and procedures are followed consistently
• Monitor park flow, staffing levels, and guest capacity
• Properly document and respond to any incidents

Financial & Administrative Support

• Assist in tracking daily sales and operational metrics
• Assist with budgeting, cash handling, and daily financial reporting
• Monitor inventory and control waste

• Monitor expenses and identify opportunities to improve efficiency

• Support local marketing efforts and community outreach initiatives

Qualifications

• 2+ years of supervisory or management experience (entertainment, hospitality, retail, or food service preferred)
• Strong leadership and communication skills
• Ability to manage high-energy, fast-paced environments
• Experience handling customer concerns and conflict resolution
• Detail-oriented with strong operational awareness
• Available to work evenings, weekends, and holidays

What We're Looking For

• A hands-on leader who leads from the floor
• Someone who notices details-especially safety and cleanliness
• A team-oriented manager who builds morale and accountability
• A problem solver who stays calm under pressure
• A professional who takes pride in maintaining a clean and well-maintained park

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 25-50 lbs as needed
• Comfortable working in an active, high-energy environment

What We Offer

• Competitive pay based on experience
• Growth and advancement opportunities
• Fun, energetic work environment
• Employee perks and discounts