Service Supervisor

Service Supervisor

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Service Supervisor.

In accordance with management directives this position directs the activities Service and Parts Departments, in the performance of shop repairs and parts on equipment to ensure that the company provides the customer with the most efficient and cost-effective product line support possible.

Primary responsibilities include: supervising and developing the personnel of the department, receiving and responding to customer requests or inquiries on equipment repairs, assisting in determination of needed repairs and the timing of repairs, researching information from literature and computer based sources, assigning and scheduling equipment and personnel to shop repairs, assessing employee performance and providing guidance or recommending training needed to reach and maintain acceptable performance level, fostering good union/management relations, deciding upon and administering employee discipline as required, receiving calls from customers on a daily basis concerning the price and schedule for machine repair or service, technical information, recognition of warranty contracts, equipment transportation needs, and other issues, discussing complex repair diagnoses or procedures with Technical Communicators or other personnel within the company or with the manufacturer, addressing equipment down time concerns through scheduling repairs at times most convenient to the customer and the repair shop, utilizing mainframe, personal computers, as well as literature sources such as pricing manuals, service manuals, parts books, service warranty guides, etc, to find information on invoices, work orders, parts availability, repair procedures, flat rate pricing, machine repair history, components under warranty coverage, and other similar information, devising work schedules for repairs to be performed in the repair shop which utilize available mechanics and service vehicles in the most cost efficient manner while taking into consideration parts availability and delivery schedules, examining work orders, requisitions, service reports, claim forms, bills of lading, etc, for accuracy and by request of other departments, personnel or the customer; drafting budget recommendations, and performing other work related duties as assigned.

Skills/knowledge/qualifications include: comprehensive knowledge of mechanical repair procedures and their application to equipment repair, thorough understanding of Company/contract practices and policies in relation to the direction of the work force, significant talent in the direction and scheduling of persons under a collective bargaining agreement, as well as those who supervise and support them, to achieve the highest possible degree of productivity, considerable written and verbal communication skills for the conveyance of instructions, working skills in computer applications in a Windows based environment to provide for continual improvement of department efficiency, provide superior customer service and product support through management of all aspects of the service department, responsible for developing and managing relationships with customers, employees, salesmen and various departments within Cleveland Brothers, proven success in managing and developing staff, precise documentation, organized, and detail oriented, ability to manage day to day operations, strong verbal and written communication skills, intermediate computer skills, proficiency with MS office software, and responsible for growing and continuing to improve efficiency.

Background training and experience: five years of hands on supervisory experience within a shop environment demonstrating increased responsibility and knowledge of Caterpillar product lines, or an equivalent combination of training and experience acceptable to Company. Comprehensive knowledge of EPG and their application.

Why join the Cleveland Brothers team? Market leading benefits package: medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account. Advancement: take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company. Stability – Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.

Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.