Loan Servicing Specialist - Temporary

$25 per hour

FlexStaff Careers

FlexStaff is hiring a temporary Consumer Loan Servicing Specialist for our client, a leading federal credit union, located in Baltimore, Maryland. This role is 100% on-site in the office. They are seeking candidates with loan and/or lease experience, as well as customer service/ call center experience.

Key Details:

This is a temporary assignment projected to last approximately 3 months.
Location: 100% onsite M-F in their Baltimore, Maryland office
Hours: 8am-5pm or 9a-6pm
Ray range: $25/hour

Responsibilities:

Manage high call volume.
Process and support all types of consumer lease maintenance requests in accordance with established policies, and procedures, including account maintenance, transactions, and vendor follow-up.
Respond promptly and professionally to phone and email inquiries from credit union teammates, third parties, and members.
Research and resolve lease servicing issues, including compliance concerns, complaints, and escalations.
Collaborate with cross-functional teams to ensure exceptional member service for lease servicing and termination requests.

Qualifications :

Minimum of 3 years customer service experience in consumer loan or lease environment.

Apply

Vacancy posted 4 hours ago

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