Sales BDC Agent

Description Powerhouse Automotive Group | Central Georgia Powerhouse Automotive Group is a fast-growing, people-first automotive organization built on performance, integrity, and community—investing in our people as we modernize the dealership experience and create clear career paths. The Sales BDC Agent serves as the first point of contact for customers inquiring about vehicle purchases. This role is responsible for managing inbound and outbound sales communications and converting leads into high-quality showroom appointments. The Sales BDC Agent plays a critical role in driving traffic, supporting the sales team, and delivering a professional, engaging, and brand-aligned customer experience across all digital and phone channels. Perks and Benefits Medical, dental, and vision insurance Short-term disability, Life and AD&D, and supplemental insurance 401(k) retirement plan Paid time off and paid holidays Employee vehicle and service discounts Performance-based incentives Training and growth opportunities Essential Duties and Responsibilities Respond promptly and professionally to inbound sales inquiries via phone, email, text, website, and third-party lead sources. Make outbound follow-up calls to internet, phone, and marketing-generated leads. Schedule, confirm, and manage sales appointments for the showroom sales team. Maintain accurate and detailed customer records in the dealership CRM system. Conduct follow-up communications with customers who have not yet visited the dealership. Coordinate closely with sales managers and sales consultants to ensure smooth customer handoff and appointment readiness. Meet or exceed daily, weekly, and monthly activity, contact, and appointment-setting goals. Represent Powerhouse Automotive Group with a professional, positive, and customer-focused approach. Adhere to all company policies, compliance standards, and customer privacy requirements. Participate in training, coaching, and team meetings to continuously improve results. Requirements Qualifications & Experience Strong verbal and written communication skills. Comfortable communicating with customers via phone, text, email, and digital platforms. Ability to multitask, stay organized, and prioritize effectively in a fast-paced environment. Customer-focused mindset with a professional and positive demeanor. Reliable attendance and strong work ethic. Comfortable using CRM systems, phones, and basic computer applications. Must be authorized to work in the United States. Able to pass a pre-employment screening, as applicable. High school diploma or equivalent preferred. Previous experience in BDC, call center, retail sales, or customer service preferred. On-the-job training provided for candidates with strong communication skills and drive. Work Environment & Schedule Dealership or centralized BDC environment. Schedule may include mornings, evenings, or weekends based on business needs. What This Role Requires Ability to sit at a workstation and use a computer and phone for extended periods. Ability to focus on detail-oriented tasks while handling multiple customer interactions. Ability to perform essential job functions with or without reasonable accommodation. Powerhouse Automotive Group is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information or any other protected status as outlined by federal, state, or local laws. We are committed to providing reasonable accommodations to individuals with disabilities throughout the hiring process. #J-18808-Ljbffr Ford Albany