Commercial HVAC Service Manager

Job TitleSupervises a team of entry to intermediate level Field Service professionals or Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.Key ResponsibilitiesForecast, monitor and document financial performance against plan.Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities.Recruit, interview, hire, and train technicians as required to meet workload demands, and company or customer expectations and requirements.Communicate regularly within the team to ensure that personnel are being scheduled and dispatched accurately by skill level, efficiency and training requirements.Review work orders, invoices and time reports for accuracy and to ensure efficient management of accounts receivable.Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction.Resolve warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the company.Develop career paths and training plans for service teams to create a best in class service team and minimize attrition.Required QualificationsHigh School Diploma or GED.5+ years of experience in a Commercial HVAC Field Service role.Capable of climbing ladders or using other lift equipment over 8 feet above grade and capable of lifting items up to 50lbs.Valid and current Driver's License and can be insurable by the company's insurance.2+ years of experience with Microsoft Office (Word, Excel, Outlook).Preferred Qualifications5–10 years of commercial HVAC service leadership or equivalent field service leadership experience.Strong working knowledge of commercial HVAC systems and service delivery models.Demonstrated leadership capability with ability to develop teams and drive accountability.Technical aptitude with understanding of field diagnostics and service execution.Strong business acumen with ability to manage financial performance and operational metrics.Experience with Salesforce, ServiceMax, ERP/SAP systems, or similar service management platforms preferred.Pay RangeThe annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.Other CompensationThis position may be entitled to short-term cash incentives, subject to plan requirements.BenefitsEmployees are eligible for benefits, including:Health Care Benefits: Medical, Dental, Vision; Wellness incentivesRetirement BenefitsTime off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacationDisability: Short-term and long-term disabilityLife Insurance and Accidental Death and DismembermentTax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending AccountTuition AssistanceTo learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.Carrier EEO Statement and Accommodations ProcessCarrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws.