Room Attendant

JOB SUMMARY

Under supervision, cleans and services assigned guest rooms and public areas to ensure a clean, comfortable, and well-maintained environment that meets Company cleanliness and quality standards, while delivering excellent guest service.

ESSENTIAL JOB FUNCTIONS

• Cleans and services assigned guest rooms, including bathrooms, in accordance with Company standards and procedures.
• Makes beds, changes linens, and restocks amenities, towels, and other guest supplies.
• Dusts, vacuums, and sanitizes room surfaces, fixtures, furnishings, and floors.
• Removes trash and soiled linens from guest rooms and replenishes cleaning supplies on the housekeeping cart.
• Inspects rooms for cleanliness, damage, and proper working order of amenities and equipment.
• Reports maintenance issues, damages, or safety hazards to the appropriate department.
• Responds promptly and courteously to guest requests during shift.
• Follows proper procedures for handling and reporting lost and found items.
• Adheres to all safety and chemical handling guidelines when using cleaning products and equipment.
• Regular, reliable attendance and punctuality is a key component of this position.
• Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
• Maintains open and effective communication with team members and management.
• Attends and participates in team meetings.
• Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties and responsibilities as assigned.

EDUCATION

• High school diploma or equivalent.

EXPERIENCE

• No prior experience or training required.

SUPERVISORY RESPONSIBILITIES

This position does not include any supervisory responsibilities.

LICENSES & CERTIFICATIONS

• This position does not require licenses or certifications.

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions, as well as the ability to communicate effectively with others in English and interact successfully with internal and external customers.

• Proficient in time management; the ability to effectively organize and manage multiple priorities.
• Recognizes an emergency situation and takes appropriate action.
• Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels.
• Skilled in building and motivating a team, fostering a collaborative environment and inspiring high performance.
• Strong focus on accuracy and precision.
• Ability to work scheduled shifts, follow all timekeeping policies, and comply with federal, state, and local labor regulations, including those related to meal and rest breaks
• Performs well with frequent interruptions and/or distractions.
• Able to communicate appropriately and effectively with all levels of management and external stakeholders.
• Business acumen, including but not limited to financial management, budgeting, cost control, and revenue optimization.
• Basic math skills.
• Basic knowledge of Gmail/Microsoft Outlook.
• Proficient in Gmail/Microsoft Outlook.
• Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.
• Able to maintain a positive and professional working environment.
• Fosters a culture of excellence.
• Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.

TRAVEL REQUIREMENTS

• No travel required.

PHYSICAL DEMANDS

• Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Specifically, when the amount of climbing exceeds that needed for ordinary motion.
• Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Specifically, when the amount of balancing exceeds that needed for ordinary motion and maintenance of body equilibrium.
• Stooping: Bending body downward and forward by bending spine at the waist. Specifically, if it is to a considerable degree and requires full motion of the lower extremities and back muscles.
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Crawling: Moving about on hands and knees or hands and feet.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks. Specifically, for long distances or moving from one work site to another often.
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward, or outward.
• Pulling: Using upper extremities to exert force in order to draw, haul, or tug objects in a sustained motion.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Specifically, if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Grasping: Applying pressure to an object with the fingers and palm.
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication and to make the discriminations in sound.
• Hands to Fingers: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Repetitive Motion: Substantial movements (motions) of the wrists, hands, and/or fingers.
• Close Vision: Clear vision at 20 inches or less. Required to perform an activity such as preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading or visual inspections.
• Distance Vision: Clear vision at 20 feet or more. Required to perform an activity where the seeing job is arm's reach or beyond.
• Color Vision: Ability to identify and distinguish colors.
• Peripheral Vision: Ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point.
• Depth Perception: Ability to judge distances and spatial relationships (three-dimensional).
• Focus Ability: Ability to adjust the eye to bring an object into sharp focus.
• Medium Work: Work that requires constant walking or standing and involves regular lifting or moving of items weighing up to 25 pounds and occasional lifting or moving of objects weighing up to 50 pounds. The role may include frequent bending, reaching, or carrying throughout the workday.

WORK ENVIRONMENT

• Excessive Noise: Exposure to sufficient noise (caused by machines, music, voices, etc.) that warrants shouting in order to be heard above ambient noise level.
• Vibrations: Exposure to oscillating movements of the extremities or whole body.
• Biological Hazards: Exposure to pathogens caused by working with blood and/or bodily fluids as in the case of first responders or those responsible for disposing of blood-borne pathogens.
• Chemicals: Exposure to toxic or caustic chemicals (solid, liquid, or gas) which could affect the respiratory system or skin.
• Atmospheric: Exposure to fumes, odors, dust, mists, gases, or poor ventilation which could affect the respiratory system.