Advocate Specialist

Advocate Specialist

Dayton Office - Dayton, OH 45439

Description

McGohan Brabender

Position: Advocate Specialist

About Us:

McGohan Brabender is renowned for recruiting top-tier talent within the employee benefits industry. As one of the nation's largest employee-owned (ESOP) benefit firms, we are true entrepreneurial disruptors in the field. Our team embodies agility, serving as advisors, financial strategists, and innovative problem solvers.

Our corporate culture is infectious, grounded in our unwavering commitment to fostering a diverse and inclusive workplace where every individual is accorded the utmost dignity and respect. At the core of all our values, whether in life or business, lies our dedication to people. We wholeheartedly encourage everyone to bring their authentic selves to work every single day.

About the Role:

As an Advocate Specialist at McGohan Brabender, you will play a pivotal role in delivering top-notch customer service and support to our clients and their employees. You will have the opportunity to work with a wide range of clients and members, ensuring their unique needs and concerns are addressed promptly and professionally. The ideal candidate will strive to serve our clients by having a desire to listen, learn, educate, and act.

We believe that with the right attitude, a commitment to learning, and a passion for helping others, you can excel in the role of Advocate Specialist, even if you haven't previously worked in the insurance or benefits industry. We are committed to providing comprehensive training and professional development opportunities to help you succeed in your role and contribute to our mission of delivering exceptional benefits solutions to our clients.

Key Responsibilities:

• Benefit Inquiries: Serve as the first point of contact for client's employees, addressing inquiries related to their benefits and claims.
• Issue Resolution: Identify, investigate, and resolve customer concerns and issues, working collaboratively with internal teams, providers, and carrier partners to find effective solutions.
• Education and Guidance: Offer clear and concise information to clients and their employees, assisting them in understanding their benefits and claims and making informed decisions going forward.
• Software Utilization: Maintain accurate and up-to-date customer records and interactions in our CRM software and navigate carrier portals.
• Prioritization and Case Management: Manage a multitude of cases in accordance with team prioritization standards.

Qualifications:

• Previous customer service experience, preferably in a call center or telephonic support role.
• High school diploma or equivalent (Bachelor's or Associate's degree is a plus).
• Carrier or other healthcare experience desired, including medical coding.
• Exceptional verbal and written communication skills.
• Patience, empathy, and the ability to actively listen to customers.
• Self-motivated to take initiative in meeting client's needs.
• Positive and customer-oriented attitude.
• Strong attention to detail and accuracy in data entry.
• Ability to adapt to new technologies and software.
• Strong ability to collaborate effectively in a team-oriented environment.
• Critical thinking skills, with the ability to analyze complex problems.