General Manager

General Manager OpCo Leadership | Residential HVAC & Plumbing | PE-Backed Platform The Opportunity Columbia Home Services is a private-equity-backed platform of leading residential HVAC and plumbing OpCos. We are seeking a performance-driven General Manager to own full P&L responsibility for one of our operating companies, scaling operations, building high-performing teams, and delivering results against a rigorous weekly cadence framework we call GRIT. This is a hands‑on leadership role for a proven operator who thrives on accountability, data, and execution. You will have direct access to platform resources, a strong operational playbook, and a peer network of GMs across the portfolio. What You Will Own Full P&L ownership for an HVAC and/or plumbing OpCo with $10M+ in annual revenue and 20+ employees. You are accountable for the full cycle, from lead generation through collections, and for every metric on the GRIT scorecard. G — GET: Create Enough Demand Maintain inbound (IB) booking rate ≥ 80% weekly; proactively address call center performance gaps Manage lead volume to within 15% of weekly budget across inbound and outbound (OB) channels Drive abandoned call rate to ≤ 5% through call center and dispatch coordination Supplement IB shortfalls with targeted OB campaigns and technician-generated leads I — IMPROVE: Earn More, Protect Margin Deliver weekly revenue within 15% of budget across HVAC, plumbing, and electrical segmentsAchieve ≥ 50% blended gross margin; monitor and manage job-level profitability Maintain average ticket at or above budget by trade; coach underperformers Drive AOR close rate ≥ 40%; ensure Maintenance Service run rate ≥ 88% Achieve ≥ 3.0 jobs per tech per day across all technician routes R — RETAIN: Keep Customers and Memberships Growing Hit quarterly membership enrollment targets; embed enrollment into every tech visit Achieve net tech additions per quarterly plan; proactively manage attrition pipeline Maintain customer satisfaction standards consistent with platform Net Promoter Score (NPS) and review benchmarks T — TEAM: Build a Winning Culture Run the weekly GRIT Level 10 (L10) meeting same day, same time, every week, no exceptions Hold tech-level performance reviews weekly; schedule ride‑alongs for bottom 2 performers Develop direct reports into future leaders; build bench depth across service, install, and dispatch Escalate any metric off >15% for two consecutive weeks to leadership, proactively, not reactively The GRIT Scorecard: Our Weekly Playbook The GM is responsible for every metric, weekly review, and escalation when metrics go red. Below are the non‑negotiable targets by pillar. G — GET Inbound Booking Rate: ≥ 80% weekly Lead Volume vs. Budget: Within 15% of weekly budget Abandoned Call Rate: ≤ 5% weekly Outbound Lead Generation: Supplement IB gap vs. target weekly I — IMPROVE Revenue vs. Budget: Within 15% weekly Avg. Job Ticket: At or above budget by trade weekly Run Rate (Maintenance Service): ≥ 88% run rate; cancel rate ≤ 12% weekly AOR Close Rate: ≥ 40% weekly Blended GM%: ≥ 50% quarterly Jobs Per Tech Per Day: ≥ 3.0 HVAC & ≥ 3.0 Plumbing weekly R — RETAIN Membership Enrollment: Hit quarterly target Tech Retention: Net tech adds per quarterly plan T — TEAM Weekly L10 Meeting: Held same day/time every week Bottom‑performer Coaching: Bottom 2 techs on ride‑along or coaching weekly Escalation Compliance: No metric >15% off for 2 weeks without platform call weekly Qualifications 10+ years of progressive leadership in residential HVAC, plumbing, or related home services Demonstrated P&L ownership for a $10M+ operation; prior GM or GM‑equivalent role required Fluency with ServiceTitan or comparable field service management platform Experience in a PE‑backed or multi‑entity environment strongly preferred Proven track record of scorecard‑driven management and data‑based decision‑making Strong financial acumen, comfortable reading P&Ls, bridging variances, and forecasting People‑first leader with a track record of retaining and developing frontline talent Comfortable operating in a structured accountability environment (EOS/GRIT cadence) RNC or dual‑division (HVAC + Plumbing) experience a plus What Success Looks Like ― Year One 30 days: GRIT L10 running on cadence; scorecard baselines established; team introductions complete; first quarterly rocks set 90 days: IB booking rate ≥ 80%; revenue tracking within 15% of budget; first quarterly rocks on track or complete 12 months: Blended GM ≥ 50%; membership base growing; net tech adds on plan; zero chronic red metrics on scorecard Compensation & Benefits Competitive base salary commensurate with scope and market Performance bonus tied directly to GRIT scorecard attainment and P&L outcomes Comprehensive health coverage: medical, dental, and vision for you and your family 401(k) with company match Paid time off and paid holidays Relocation assistance available Access to CHS leadership development programs and GM peer network #J-18808-Ljbffr