Sales and Guest Service Specialist

Guest Care Specialist

Chapter Aesthetic Studio is seeking a passionate and sales-driven Guest Care Specialist to join our Pittsford, NY team. In this role, you'll play an essential part in the guest journey building relationships, delivering a premium experience, and guiding guests toward personalized treatment plans that help them look and feel their best. More than a front desk role, you'll combine hospitality, consultative sales, and operational support to create meaningful guest experiences while driving studio growth and retention.

Job Type: Full-Time Hourly Rate: $18+/hr based on sales experience, plus eligibility for monthly incentive pay

A supportive, people-first culture focused on delivering confidence through personalized care

Ongoing training and professional development

A modern, uplifting studio environment with a tight-knit, collaborative team

Employee discounts on services and retail products

Opportunities for growth and leadership across our expanding studio network

Welcome guests with warmth, professionalism, and enthusiasm

Conduct consultations to understand guest goals and support personalized treatment recommendations

Educate guests on services, memberships, packages, retail products, and financing options

Drive sales performance through memberships, package sales, rebooking, and guest retention

Execute follow-up outreach through calls, texts, and emails to support conversion and loyalty

Manage front desk operations including scheduling, guest check-in/check-out, phones, and payment processing

Partner closely with clinical providers and studio leadership to ensure a seamless guest experience

Maintain accurate guest records within scheduling and CRM systems

Support studio events, promotions, and local marketing initiatives

Help maintain a clean, organized, and guest-ready studio environment

13+ years of experience in sales, hospitality, retail, aesthetics, fitness, or another guest-facing environment

Strong relationship-building and consultative sales skills

Friendly, outgoing personality with excellent communication and interpersonal abilities

Comfortable using scheduling systems, CRM platforms, and POS software

Organized, adaptable, and able to thrive in a fast-paced environment

High school diploma or equivalent required

Flexible availability including evenings and weekends

Chapter Aesthetic Studio is a premier aesthetic care provider where medical expertise meets modern beauty. As part of TAG The Aspen Group, we're redefining the guest experiencemaking confidence accessible, care personalized and results remarkable.

TAG - The Aspen Group was built on the simple idea of bringing better healthcare to more people. The independent healthcare practices TAG supports, operate more than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Combined, the practices serve more than 35,000 patients a day and more than 8 million patients each year. TAG is headquartered at 800 W. Fulton Market in Chicago. For more information, visit teamtag.com.

TAG-The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.