Customer Associate Contractor

Job Description

Job Description

About Us
Original Composites and Fibers  is a global leader in glass reinforcement solutions for the composites industry. Recently separated from Owens Corning, the business now operates independently under the Praana ownership model, continuing a strong legacy of innovation, manufacturing excellence, and customer partnership.

With more than 4,000 employees worldwide, we are committed to redefining what's possible through a performance-driven culture centered on safety, quality, sustainability, inclusiveness, and employee development.  Guided by our values of passion, ownership, and team spirit, we work together to deliver innovative solutions and exceptional service across the globe. 

About the Role
The Customer Service Contractor supports Original Composites Company customer service operations by processing orders, responding to customer inquiries, and coordinating with internal teams to ensure timely and accurate order fulfillment. This role provides administrative and transactional support to the Customer Service team while delivering professional, responsive service that helps meet customer needs and supports day-to-day business operations.

Key Responsibilities
1. Customer Support

• Respond to customer inquiries regarding orders, shipments, and product availability.
• Process customer orders and maintain accurate order information within company systems.
• Assist customers with basic order-related questions and concerns.
• Coordinate with internal departments to support customer requests and order fulfillment.
• Follow established processes and standard work instructions.
• Engage and support TPM Office Pillar leading to increase efficiencies and waste elimination

2. Order Management

• Enter, update, and maintain customer orders in SAP and related systems.
• Monitor order status and communicate updates to customers as needed.
• Support logistics and delivery coordination activities
• Escalate complex customer issues to appropriate team members

3.  Administrative Support

• Maintain customer records and documentation.
• Assist with data entry, and other operational tasks.
• Support team projects and additional duties as assigned.
• Adhere to company policies, procedures, and safety requirements.

4.  Live the Safety stand, adhere to the safety responsibilities

• Implement a personal safety action plan and review with leader
• Always adhere to the OCF safety policies            

Minimum Qualifications & Experience

• High school degree, associate or bachelor’s degree preferred

Preferred Qualifications & Experience

• SAP CRM and TM experience desired
• Previous experience in an ever-changing, fast-paced customer service environment
• Previous experience creating solutions in the best interest of the company and the customer
• Work with AI tools (CoPilot, SAP Joule)

Skills & Abilities

• Fluency in Microsoft Applications (Word, Excel, Outlook)
• Knowledge of building materials industry preferred
• Supply Chain knowledge
• Strong oral & written communication and listening skills
• Supportive and adaptive to a change management initiative

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