Sr Software Engineer - AI and Observability

Sr Software Engineer - AI and Observability

Disney Entertainment and ESPN Product & Technology

Technology is at the heart of Disney's past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney's media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company's media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.

Here are a few reasons why we think you'd love working here:

• Building the future of Disney's media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
• Reach, Scale & Impact: More than ever, Disney's technology and products serve as a signature doorway for fans' connections with the company's brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.
• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and solve complex and distinctive technical problems.

Product Engineering is a unified team responsible for the engineering of Disney Entertainment & ESPN digital and streaming products and platforms. This includes product engineering, media engineering, quality assurance, engineering behind personalization, commerce, lifecycle, and identity.

The Observability & Insights group ensures that Disney Streaming's distributed systems are reliable, performant, and transparent. We build the telemetry, dashboards, alerting, insights pipelines, and developer experience tooling that enable engineers across the organization to understand system health and take action quickly.

Job Summary:

As a Senior Software Engineer (P3), you will lead the design and implementation of intelligent, AI-driven systems that safeguard the reliability and performance of Disney's global streaming ecosystem. You will be a technical leader in developing agentic systems, complex machine learning models, and high-throughput real-time pipelines that transform massive telemetry and log datasets into automated detection, root cause analysis, and proactive insights.

In this role, you will own the architectural vision for autonomous agents capable of reasoning over complex system behaviors across Disney+, Hulu, and ESPN. You will act as a bridge between engineering, product, and platform teams, translating high-level business needs into scalable AI solutions that reduce operational overhead.

As a P3 engineer, you are expected to deliver mission-critical features, mentor junior engineers, and drive engineering excellence through rigorous design reviews and high-quality, production-ready code in a fast-paced, AI-native environment.

Responsibilities and Duties of the Role:

• Own the design and operation of production-grade, intelligent systems leveraging real-time signals and AI-driven detection to ensure the health of critical services and premium customer experiences.
• Lead the development of agentic AI systems powered by modern foundation models (e.g., Claude Opus/Sonnet, GPT-4). You will define the strategy for automated reasoning, decisioning, and predictive modeling for global-scale system reliability.
• Oversee the creation of end-to-end data pipelines that process high-volume telemetry and user signals into actionable, automated insights and root cause analysis.
• Design and maintain scalable APIs and microservices that provide explainability and predictive signals to cross-functional engineering and product stakeholders.
• Partner with leadership and cross-functional teams to embed intelligence into global workflows (incident response, release validation), significantly reducing Time-to-Detect (TTD) and Time-to-Resolve (TTR).
• Promote engineering best practices, provide technical guidance through code and design reviews, and drive innovation in observability and developer productivity through applied AI.

Required Education, Experience/Skills/Training:

Basic Qualifications

• 5+ years of applicable experience in backend development, with a proven track record of building and scaling AI-powered or data-driven applications.
• Advanced proficiency with modern models (GPT-4/o1, Claude Opus/Sonnet, Bedrock), including deep experience in prompt engineering, model evaluation, and building complex agentic workflows using frameworks like LangChain or LangGraph.
• Minimum 3 years of hands-on experience deploying and monitoring ML systems (PyTorch/TensorFlow) and large-scale data processing (PySpark, Pandas) in production environments.
• Strong experience with AWS ecosystem and containerization (Docker, Kubernetes) at scale.
• Proven ability to lead technical projects, mentor junior talent, and champion software development best practices (Git, CI/CD, Agile).
• Expert level use of AI-assisted development tools (e.g., Cursor, Claude) to accelerate team velocity and maintain high code quality.
• Exceptional communication skills with the ability to navigate ambiguity and explain complex AI/technical concepts to both technical and non-technical partners.

Preferred Qualifications

• Experience implementing observability and monitoring systems for high-volume, low-latency production environments.
• Experience with modern databases and observability platforms (Datadog, Grafana, Conviva, MongoDB) handling billions of events.
• Advanced knowledge of distributed systems, microservices architecture, and API design patterns.

Education

• Bachelor's degree in Computer Science, Engineering, or equivalent experience

The hiring range for this position in New York City, NY and Seattle, WA is $148,700 - $199,400 per year, and in Glendale, CA is $141,900 - $190,300 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

At Disney Entertainment and ESPN Product & Technology, we're blending imagination and innovation to reimagine the ways people experience and engage with the world's most beloved stories and products. Our work is wide-ranging and deeply sophisticated. We create amazing experiences, transform the future of media, and build products and platforms that enable the connection between people everywhere and the stories and sports they love.

Disney's ability to marry world-class technology with one-of-a-kind creativity makes us unique. It is at the heart of our past, present, and future. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers.

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Entertainment & Sports LLC, which is part of a business we call Disney Entertainment and ESPN Product & Technology.

Disney Entertainment & Sports LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.