Client Service Specialist - Independent Insurance Agency

Job Description

Job Description

Client Service Specialist - Traverse CityAre you looking for a full-time position with great benefits and career growth opportunities?At Spire America Holdings Inc (Top O' Michigan Insurance Solutions and Spire Insurance Solutions), we're dedicated to supporting our team members with professional development, career pathing, and a positive work environment. Whether you're new to insurance or have experience, we provide the training and support needed to help you thrive.Why Join Us?A career path with growth opportunitiesSupportive and team-oriented work environmentCompetitive benefits, including:Medical, dental, and vision options401(k) with company matchPaid time off, paid holidays, and summer half-day FridaysProfit-sharing and incentive programsEmployee Assistance ProgramEmployee Appreciation WeekendContinuing Education AllowanceAbout the RoleAs a Client Service Specialist, you'll be a key part of our team, assisting clients and supporting account managers. You'll handle client inquiries, process payments, manage minor claims, and ensure smooth policy servicing. No insurance experience? No problem! If you're a problem-solver with strong communication skills, we'll help you get licensed and up to speed.Key ResponsibilitiesAnswer and manage inbound callsAssist personal and commercial lines clientsProcess client payments and endorsementsHandle glass and tow claimsCounsel clients on insurance-related questionsIssue ID cards and update client informationPrepare and distribute policy documentsSupport account managers and producers as neededStrengthen client relationships through engagementWhat We're Looking ForA positive, team-oriented attitudeStrong communication and customer service skillsAbility to multitask in a fast-paced environmentWillingness to learn and grow in an insurance careerProficiency in Microsoft Office (Outlook, Word, Excel)High school diploma or equivalentA Michigan insurance license is a plus, but if you don't have one yet, we'll help you get there!Ready to build a meaningful career with a company that values you? Apply today!