Clinical Support Partner (EMT) Garden Grove, CA

At Healthcare in Action, we serve patients experiencing homelessness through an innovative “street medicine” approach by contracting with Medicare and Medicaid health plans as well as hospitals and health systems.

Street medicine entails using a medically equipped van to deliver medical care directly to people experiencing homelessness in locations such as parking lots, encampments, and parks.

The Garden Grove Mobile Crisis Response Team (MCRT) is a co-response program operated by Healthcare in Action (HIA) in partnership with the City of Garden Grove and the Garden Grove Police Department (GGPD), delivering mobile mental health and crisis stabilization services in the field. The program provides eight hours of coverage per day, seven days per week, through two field teams, each pairing an EMT with an associate-level behavioral health clinician—an Associate Clinical Social Worker (ACSW), Associate Marriage and Family Therapist (AMFT), or Associate Professional Clinical Counselor (APCC)—who has prior crisis or field-based behavioral health experience.

The EMT / Clinical Support Partner serves as the medical and operational partner on a two-person MCRT field team, working alongside an associate-level behavioral health clinician to respond safely to crisis calls with GGPD. The EMT operates the response vehicle, maintains communication with GGPD, performs basic medical assessment and monitoring, supports de-escalation and scene safety, and helps connect individuals to appropriate medical, behavioral health, and social services under the co-response model.

Responsibilities:

• Operate and maintain the response vehicle, ensuring the team arrives safely and that the vehicle is stocked, clean, and ready for each shift.
• Maintain communication with GGPD regarding team location, status, and plan, and respond only after GGPD clears the scene.
• Perform basic medical assessment and monitoring, and determine when a higher level of medical care or EMS is needed.
• Support de-escalation, triage, and assessment alongside the clinician partner, providing a calm, trauma-informed presence that keeps the individual, the team, and bystanders safe.
• Support scene logistics and other appropriate tasks, including gathering information, coordinating with first responders, and arranging transportation as needed.
• Assist in connecting individuals to appropriate services, including HIA’s street medicine team, a community provider, the CAT team, or the Department of Mental Health (DMH).
• Operate within the approved scope of work by observing program boundaries (no involuntary holds, no transport of individuals in program vehicles) and escalating to GGPD if a safety concern arises.
• Assist with inventory of program supplies and equipment, keeping medical and safety supplies appropriately stocked and following company policies for the handling of biohazardous waste.
• Complete timely, accurate documentation of each response in the applicable systems and support program reporting requirements.
• Protect confidential information by following all HIPAA regulations; actively support the achievement of SCAN’s and HIA’s Vision and Goals; and perform other duties as assigned. This position is a patient-facing role and a healthcare worker.

Qualifications:

• High School Diploma or GED
• Current, unrestricted California EMT certification required.
• Current BLS/CPR certification required.
• Valid California Driver’s License required.
• 2 or more years of experience as an EMT, or in a comparable field, EMS, or hospital setting.
• Experience in crisis response, street medicine, or field-based work with vulnerable populations preferred.
• Valid California Driver’s License and a clean driving record sufficient to operate a program vehicle.
• Experience working alongside law enforcement or in a co-response model, and work with individuals experiencing homelessness, are a plus.
• Work is primarily field-based in Garden Grove; some onsite/administrative time as needed.
• Strong de-escalation skills and the ability to remain calm and resourceful in unpredictable, high-stress field situations.
• Excellent assessment skills; ability to problem-solve and prioritize changing conditions in the field as part of a two-person team.
• Knowledge of escalation pathways (CAT team, Police, DMH) and ability to maintain quality, safety, and infection-control standards.
• Strong interpersonal, written, and verbal communication skills; strong organizational, decision-making, and multitasking skills.
• Ability to appropriately maintain confidentiality and protect PHI.
• Ability to be culturally sensitive and work with a diverse, vulnerable population; knowledge of community and county-based resources for behavioral health and homelessness.

Tuberculosis Screening Policy

To ensure the health and safety of our members, if you are selected for this position, your job offer with Healthcare in Action will be contingent on providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you to provide information required in this policy, HIA will initiate and engage in the interactive process to evaluate what, if any, reasonable accommodations may be available.

What's in it for you?

• Base salary range: $20.14 to $30.55 per hour

• Medical, Dental, Vision coverage

• An annual employee bonus program

• Generous paid-time-off (PTO)

• 11 paid holidays per year, plus 1 additional floating holiday

• Excellent 401(k) Retirement Saving Plan with employer match.

• Robust employee recognition program

• Tuition reimbursement

• Robust Wellness Program

• An opportunity to become part of a team that makes a difference to our members and our community every day!

At Healthcare in Action, we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Healthcare in Action is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employee will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Healthcare in Action was established in 2021 as a 501 (c)3 organization and associated medical group. Utilizing mobile clinics staffed by healthcare professionals, community health workers, and social workers, our teams travel directly to unhoused individuals living in communities across the geographies we serve, providing services where they reside – including tents, cars, shelters, and temporary housing. In meeting patients where they are and supporting their goals, HIA team members build trust – a critical component that can lead to meaningful and positive changes in health and housing. Our mission is to improve the lives of people experiencing homelessness through quality holistic care. It is our vision that all people experiencing homelessness have access to quality healthcare that addresses their mental, social and physical health needs.