Automotive Service Advisor

Service Advisor Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence. Our Chapman Chevrolet location in Tempe is currently seeking an experienced Service Advisor to join our Service Department team. In this role, you will serve as the primary point of contact for customers, helping them understand their vehicle maintenance and repair needs while ensuring a positive and professional service experience from start to finish. Responsibilities Schedule, confirm, and prepare for customer service appointments Determine vehicle service needs based on customer feedback, inspections, and vehicle mileage Create repair orders including service recommendations, cost estimates, and completion timelines Communicate regularly with technicians and parts associates to ensure timely completion of repairs Keep customers informed throughout the repair process and follow up regarding service satisfaction Maintain accurate records and provide exceptional customer service throughout each interaction Qualifications Previous automotive Service Advisor or Service Writer experience required Strong interpersonal and customer service skills, both in person and over the phone Excellent organizational and time management abilities Proven ability to meet or exceed sales goals Dependable, punctual, and professional with strong attendance habits Ability to work collaboratively in a fast-paced environment Valid Arizona driver's license with a clean driving record Must pass background check and drug screening Compensation & Perks Competitive Pay: Uncapped Commission Opportunities for career growth and advancement Supportive, team-oriented workplace Employee discounts and assistance programs Volunteer Opportunities and employee engagement programs Every 4th Saturday from 7am-5pm Closed on Sundays Benefits Medical, dental, and vision insurance 401(k) with company contributions Life insurance Paid time off and holidays Access to onsite nurse practitioners and wellness support #J-18808-Ljbffr Chapman Volkswagen Tucson