Adoption Services Specialist - Full-Time

Adoption Services SpecialistDo you have excellent customer service skills? Are you passionate about seeing animals find their forever homes? Come work as an Adoption Services Specialist for Animal Humane Society, where caring for animals isn't just a job – it's our passion. We are on a mission to compassionately and responsibly create a more humane world for animals and their people.The Adoption Services Specialist is responsible for providing a positive visitor experience by engaging with visitors, assisting visitors with animal visitations, providing animal information, and completing animal adoptions.Job Duties:Greet visitors and promptly respond to animal inquiries and questions.Assist visitors with animal visitations.Act as an educational resource for basic breed, animal care, animal history, and behavior information.Continually observe adoption area to ensure all individuals' needs are met.Thoroughly explain the adoption process.Complete adoptions, ensuring all transaction paperwork and computer records are accurate.Prepare adopters for success by selling merchandise and suggesting services that best suits their needs.Accurately process animal adoptions, holds, and merchandise sales in accordance with established procedures and guidelines.Responsibly handle cash and credit transactions and adhere to procedures with respect to all receivables.Maintain merchandise area including displaying, cleaning, stocking, checking-in, and storing of product.Carry out housekeeping and cleaning procedures, including in animal areas.Escalate visitor concerns, animal needs or issues as appropriate.Communication and Culture:Communicate in a positive and professional manner with visitors, other employees, and volunteers.Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all.Technology:Review animal records in PetPoint.Utilize multiline phone system and Language Line phone service.Utilize tablets for processing adoptions, reviewing animal records, accessing Language Line, and completing inventory counts.Manage and view work schedule in Makeshift.Clock in and out of shifts using Paycor.Monitor AHS email and other messaging software.Other duties as assigned.Schedule and Attendance:Required to be on time to scheduled shifts during operational hours which may include evenings, weekends and holidays.May be required to work at a different site based on department needs.May be required to attend occasional off-site meetings and events.Attend and participate in regular team meetings and one-on-one meetings with direct leader.Work Environment:Environment can be dirty, wet, warm and humid.Exposure to zoonotic diseases and pests such as fleas and ticks.Possibility of being bitten or scratched.Exposure to unpleasant odors, chemicals and noises, including barking.May be exposed to extreme weather conditions including but not limited to cold, heat, rain and snow when outside.Requirements:What we're looking for:Experience: Customer service, sales, and animal handling experience preferred.Skills: Strong customer services and communication skills. Strong attention to detail and multi-tasking skills. Proficient with computers, specifically a working knowledge of Microsoft products.Physical Demands: Must be able to lift, carry, and handle animals and other items up to 50 lbs. unassisted. For animals and other items over 50 lbs., assistance from another team member is required. Prolonged periods of standing and walking.Emotional Demands: Ability to be emotionally resilient while working in a shelter setting. Must be comfortable handling a variety of animals with a wide range of behavioral and medical needs, including the use of humane euthanasia. Must be comfortable with animal body fluids including urine, feces, and blood. Transportation: Reliable transportation required.