Server/Desktop Specialist

Positio: IT Professional

Salary: $20-30 / hour, based on experience and demonstrable knowledge

Employment Type: Full-time

Location : On-site with various clients in Northeast Ohio

About Us

Advanced IT Professionals, LLC (AIT Pros) is a leading provider of outsourced IT administrative services for small businesses in Northeast Ohio. We deliver enterprise-level solutions tailored to meet small business needs. As our company continues to grow rapidly, we are looking to add key members to our team.

Job Responsibilities

• Provide on-site IT support to small business clients, addressing a range of issues from desktop to network problems.
• Working in-person with clients on technology issues as assigned, ensuring a positive customer experience through promptness, accuracy, and excellent communication.
• Deploy and maintain servers and network infrastructure.
• Offer desktop support and troubleshoot issues related to hardware, software, and network connectivity.
• Manage and configure Windows Server environments, including Hyper-V, Active Directory (AD), DNS, DHCP, and Group Policies.
• Administer and support Cisco Meraki, SonicWall, Office 365, and VOIP phone systems.
• Monitor and maintain security measures to protect client data and systems from cyber threats and accidental loss.
• Adhere to all AIT Pros policies and procedures to ensure efficiency and security.
• Regularly travel locally to client offices and worksites within Northeast Ohio, approximately 75% of the time and sometimes more, which may involve multiple site visits per day. Occasional work from home is also possible.

Qualifications

• Previous experience in IT support, particularly in deploying servers and managing network infrastructure.
• Strong knowledge of Windows Server environments (Hyper-V, AD, DNS, DHCP, Group Policies).
• Experience with Cisco Meraki, SonicWall, Office 365, and VOIP systems is highly desirable.
• Solid understanding of general technology principles and troubleshooting techniques.
• Excellent problem-solving skills and ability to work independently as well as part of a team.
• Strong communication skills to effectively interact with clients and team members.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Familiarity with remote support tools and techniques.
• Proficiency in documenting processes, configurations, and troubleshooting steps.
• Willingness to continuously learn and adapt to new technologies.
• Valid driver’s license and reliable transportation for local travel.
• Professional certifications such as CompTIA A+, Network+, Security+, or relevant Microsoft or Cisco certifications.

Why Join Us? At Advanced IT Pros, we pride ourselves on maintaining a positive work environment that fosters continual personal and professional growth. Every day presents a new challenge, and we work collaboratively to find solutions for our clients and for each other.