Global Vet Support Specialist

IMPORTANT! Tell us more about yourself in a cover letter and explain how your skills and experiences qualify you for this position. An application without a cover letter will not be processed. For the especially enthusiastic candidate who would like to set themselves apart, please highlight yourself through a short video! Links can be submitted in your cover letter. Job Title: Global Vet Support Specialist Reports to: CEO Status: Full-Time Location: Remote, no travel required Location Requirement: This position is fully remote; however, we are only able to consider candidates who are legally authorized to work in the United States at this time. Unfortunately, we are not equipped to provide international sponsorship or support for visas or work permits. Applicants must be currently residing in the U.S. and eligible for employment. ABOUT US: Since 2004, PetRelocation has helped pets move all over the world. We're a small, dedicated team with roots in Austin, Texas, though our employees are now distributed across various locations. We are a 100% remote company with no physical office, and we thrive in a collaborative virtual environment while taking great pride in what we do. We provide a range of international pet relocation services—including full-service, partial, and documentation-only options—tailored to our clients’ needs. We handle everything from pre-export paperwork and vet coordination to flight bookings and customs clearance. Our clients move for work, personal reasons, military or service-based relocations, or retirement. Regardless of the reason, our clients rely on us for peace of mind during these major life transitions. ABOUT THE ROLE: The Global Vet Support Specialist serves as the lead coordinator of veterinary documentation and government endorsement services for our Service team. This is a detail-heavy, autonomous role that requires strong decision-making, critical thinking, and high ownership. You will collaborate primarily with Global PetRelocation Managers, followed by veterinarians, veterinary clinics, and USDA officials to facilitate complex international pet moves. Your work ensures accurate, timely, and compliant preparation of health certificates and supporting documents across a wide range of country-specific import regulations. This role is ideal for someone who thrives in a fast-paced environment, enjoys managing intricate processes from start to finish, and brings a mindset of continuous improvement. We're looking for someone who not only completes tasks with precision but also seeks opportunities to refine workflows and enhance systems—for the benefit of our internal team, our clients, veterinary clinics, and USDA partners. This position requires significant research and the ability to navigate nuanced logistical considerations, as veterinary health requirements often dictate when a move can occur. You will work independently the majority of the time, exercising sound judgment and professional discretion in carrying out the responsibilities below. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage Pet Records and Government Endorsements Interpret and validate incoming pet vaccination records, and request additional information or corrections as needed based on destination country requirements Identify and correct issues in vaccination records or documentation presentation to ensure they meet the specific formatting and regulatory requirements of each destination country Coordinate with veterinary clinics and USDA officials for endorsement of international health certificates (VEHCS and physical submissions) Coordinate shipping logistics and track documentation for vet packs (including health documents and other important information), ensuring timely delivery to and from USDA and veterinary clinics Submit digital documentation as required by local or international authorities Create & Manage Timelines and Tracking Tools Draft personalized pet vaccination timelines Track and manage multiple document flows across USDA, vet clinics, and PetRelocation Use tools such as Conga Composer, Adobe Acrobat, and other smart platforms to streamline documentation, ensure accuracy, and reduce manual entry Audit Salesforce veterinarian records and ensure accuracy and completeness Provide Guidance at Vet Appointments Guide veterinarians and pet owners on completing international health certificates Provide tailored appointment checklists and step-by-step instructions Be accessible during appointments to answer questions and ensure regulatory compliance Contribute to Process Improvement & Collaboration Operate with a high level of autonomy to identify and recommend process improvements Partner with internal stakeholders to align on system enhancements Stay current with international pet travel regulations and VEHCS updates General Duties Maintain professional relationships with vet offices, USDA contacts, couriers, and internal teams Use our CRM (Salesforce) to document actions and decisions thoroughly Share insights, improvements, and suggestions with the team Engage in vet and government training to stay informed and ensure accurate interpretation of evolving health regulations. Apply professional judgment when integrating complex or ambiguous requirements into operational workflows. REQUIRED BACKGROUND AND EXPERIENCE: A continuous improvement mindset with a desire to make systems and processes more efficient, accurate, and scalable Strong critical thinking and attention to detail Excellent written and verbal communication skills Confidence in making decisions with limited supervision High comfort navigating changing requirements and ambiguity Prior experience in logistics, documentation, veterinary services, or compliance roles is valued Ability to manage timelines, prioritize tasks, and proactively prevent issues PREFERRED QUALIFICATIONS: Experience in remote environments and small business operations Familiarity with Salesforce, VEHCS, and tools like Conga and Adobe Acrobat Working knowledge of international documentation or regulatory standards Associate’s or Bachelor’s degree (any field) GROWTH POTENTIAL: This role provides a path to becoming a Global PetRelocation Manager (RM), the core client-facing role at our company. With demonstrated performance, process ownership, and cross-functional collaboration, individuals in this role may be eligible to transition into an RM position within 1–2 years. DIVERSITY & INCLUSION: We believe that diversity of thought and experience strengthens our team and enhances our ability to serve our global clientele. We are committed to fostering an inclusive environment where all team members feel valued and empowered to contribute their unique perspectives. PERKS & BENEFITS: Work Life Balance Open paid time off from the start, with a recommendation to take around two weeks during the first year. Paid holidays including your birthday Benefits Benefits (Medical, Dental, Vision) with company contribution Telemedicine Medical Visits Wellness Program with rewards Ability to Contribute to your 401k account Pet Insurance Learning and Development Familiarity with international requirements through regular handling of U.S. export processes, with occasional exposure to global cultural and regulatory considerations Opportunity to learn the foundational requirements for safely and successfully relocating pets around the world—knowledge that directly supports future success as a Global PetRelocation Manager (RM) Exposure to the complexities of international logistics and regulatory frameworks in a truly global service environment Experience that strengthens a candidate’s qualifications for future roles within international operations, compliance, client service, or logistics—especially in a global, service-based environment Independent workflow Note: Some work may occasionally fall outside standard business hours due to the international nature of our clients. #J-18808-Ljbffr