Shift Leader

OHM Concessions Group owns, operates and manages restaurants in airports across the United States. We pride ourselves on excellent customer service and a fun work environment.


Our restaurant Shift Leader's primary responsibility is to oversee the daily operations of a restaurant during their assigned shift, ensuring smooth service, high customer satisfaction, and adherence to company standards. This includes supervising staff, handling customer interactions, managing cash handling, maintaining cleanliness, and ensuring food safety.


RESPONSIBILITES & DUTIES

• Excels in performing all Crew Member tasks including runner/frontline coordinator, order taker/dining room attendant, cooks and cashier.
• Maintains fast accurate service, ensures excellent customer experience, and makes sure all products are consistent with company standards.
• Make sure the restaurant is up to company standards with regards to cleanliness, neatness, and customer accessibility.
• Use the company cash register accurately and maintains proper control of company assets.
• Works as a team player to support other employees in completing their tasks.
• Motivates and coaches Crew Members and assists in the training of new Crew Members.
• Offers friendly and expeditious customer service.
• Completes all other duties assigned as necessary.

ESSENTIAL SKILLS

• Leadership & Team Management: Strong ability to motivate, guide, and direct a team of employees.
• Communication: Excellent verbal and written communication skills for interacting with staff and customers.
• Problem-Solving: Ability to identify and resolve issues effectively and efficiently.
• Customer Service Orientation: A focus on providing excellent service and exceeding customer expectations.
• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain a structured work environment.
• Adaptability: Ability to work in a fast-paced environment and adapt to changing situations.
• Physical Stamina: Ability to stand for extended periods and perform physically demanding tasks.

REQUIREMENTS & QUALIFICATIONS

• High School diploma or equivalent preferred, candidacy for the same is acceptable.
• 1-2 years of supervisory experience in a food service or retail environment preferred.
• Ability to pass pre-employment (post offer) background check.
• Can communicate effectively in English
• Open availability and flexible schedule for demanding hours.
• Legally authorized to work in the U.S.
• Be able to work in a standing position for long periods of time

PERKS

• Full-time employees can take advantage of medical, dental and vision benefits.
• Discount employee meal
• Time and half pay on six major holidays
• Competitive wages
• Room for advancement

OHM Concession Group is committed to positively impacting the lives of our Associates, Families and Business Partners.

It is the policy of OHM Concession Group to provide equal employment opportunity (EEO) to all persons regardless of race, age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, OHM Concession Group will provide reasonable accommodations for qualified individuals with disabilities.