Customer Service Representative | Onsite Roseville, CA

Job Description

Job Description

Essential Functions:

Handle inquiries from Quest client base and Quest IT Department. Including providing quotes, processing and tracking orders in a timely manner.

Research various distribution resources to obtain best pricing availability.

Utilize manufacture’s reps, technical support personnel, and websites to answer technical questions.

Utilize manufacture’s websites for hardware configuration and pricing.

Enter client activity into Quest CRM, track, and follow up with clients on all quotes provided

Daily communication with outside and Partner Sale Reps regarding client opportunities and quotes.

Daily communication with Quest client regarding order status.

Daily communication with Quest internal departments such as IT, Accounting, Purchasing, Shipping, and receiving, as necessary.

JOB SPECIFICATIONS – Knowledge, Skills, and Qualifications:

Minimum 2 years’ experience in Customer Service in the Technology field.

Ability to handle and prioritize client and vendor requests in a timely and professional manner.

Effective customer handling and decision making.

Ability to handle large volume of call and email requests from clients and vendors.

Excellent verbal and written communications skills.

Knowledge and experience of Excel and Word.

Ability to handle multiple tasks at one time with proven time management skills.

Detailed person with the ability to follow instructions with little supervision.

Working in the technology field for a VAR or Retailer a plus.

Working Conditions / Environment & Physical Demands:

• Ability to handle multiple tasks at one time with proven time management skills.
• Detailed person with the ability to follow instructions with little supervision.
• Working in the technology field for a VAR or Retailer a plus.
• Moderate noise levels and temperatures
• Prolonged periods of sitting may be required
• May be required to work off-hours, weekends, and holidays as needed
• Heavy telephone and email use
• Fast-paced, high-impact, and demanding work environment
• Occasional travel by car or air may be required to meet with customers

The information above describes the general nature of the position and serves as a summary of the typical job functions. It is not a comprehensive list of all possible job responsibilities, tasks, or duties.

Wages and Benefits:

Pay range is $27-$29/hr.; Quest recognizes 24 pay periods per calendar year.

DISCLAIMER:

Applicants must successfully complete a company background check, including a DMV check, as well as pre-employment screening. The incumbent may be asked to perform other duties as required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

Equal Opportunity Employer — Minorities, Women, individuals with Disabilities, and Veterans are encouraged to apply.

About Quest:

Quest is a leader in technology management, offering a portfolio of professional, cloud, and managed services, as well as product and infrastructure solutions. For more information, please visit our website at: