Operations Lead - US-Philippines Liaison

Job Description

Job Description

Build Something Meaningful. Shape the Future.

Location: Cebu, Philippines or Henderson, Nevada (with extended assignment in Cebu)

Are you excited by the opportunity to build something from the ground up?

PMSI is launching a new offshore operations team in Cebu, Philippines, and we're looking for an experienced operations professional to help lead the journey.

This isn't simply another operations role, it's a unique opportunity to join a growing U.S. company at the beginning of an exciting international expansion. You'll work directly with senior leadership to help build our team, establish operational processes, mentor employees, and create a culture of excellence.

Think of it as the energy and impact of a startup, backed by the stability and experience of an established U.S. organization.

This position reports directly to a Senior Manager and is designed as a hands-on leadership role.

What You'll Do

As the Operations Lead, you’ll serve as the bridge between our Henderson headquarters and our Cebu operations.

You'll help establish the foundation for a successful offshore team by:

• Supporting the launch and growth of our Cebu operations
• Partnering with U.S. leadership to implement operational strategies
• Assisting with recruiting, interviewing, onboarding, and training new team members
• Coaching employees on PMSI processes, quality standards, and client expectations
• Helping establish team workflows, documentation, and best practices
• Serving as the primary communication link between the U.S. and Philippines teams
• Monitoring productivity, quality, and operational performance
• Identifying process improvements and helping implement scalable solutions
• Supporting client implementations and special projects as the operation grows
• Building a collaborative, engaged, and high-performing team culture

What We're Looking For

We're looking for someone who enjoys building, leading, and solving problems.

The ideal candidate has experience in:

• Mortgage servicing operations
• Loan transfers or payment operations
• Team leadership or mentoring
• Process improvement
• Client support
• Project implementation
• Training and coaching
• Cross-functional collaboration
• Documentation and workflow development
• Working with remote or global teams

Qualifications

• 5+ years of mortgage servicing or financial services experience
• Bachelor's degree in Finance, Accounting, Economics, Mathematics, Business, or a related field
• GPA of 3.5 or higher
• Previous experience leading projects, mentoring employees, or supervising teams
• Strong organizational and communication skills
• Ability to work independently in a fast-changing environment
• Passion for building teams and improving processes
• Experience with mortgage servicing systems (MSP preferred)
• Willingness to travel between the U.S. and Cebu, Philippines as business needs require

Why Join PMSI?

• Build a new international operation from the ground up
• Work directly with senior leadership
• Make a visible impact on the company's long-term growth
• Gain international leadership experience
• Help shape the culture and success of a growing offshore team
• Clear opportunity for advancement as the organization expands

This is more than a job.

It's an opportunity to help build something lasting.

If you're energized by growth, leadership, and creating new opportunities, we'd love to meet you.