Admin - SERVPRO

Job Description

Job Description

Position Summary

The Administrative Assistant plays a vital role in supporting the daily operations of the SERVPRO® office. This position handles administrative tasks, assists customers and team members, manages documentation, and ensures smooth communication between departments. The ideal candidate is organized, detail-oriented, and customer-focused

Key Responsibilities:

• Answer incoming phone calls and direct them appropriately
• Provide excellent customer service and support throughout the job lifecycle
• May create and manage job files in SERVPRO® systems (e.g., DryBook, Xactanalysis)
• Assist with scheduling crews and coordinating job assignments
• Track job progress and ensure documentation is complete and accurate
• Communicate with insurance adjusters and agents as needed
• Support billing and collections processes, including invoice preparation and follow-up
• Order office supplies and maintain organized administrative systems
• Assist with onboarding paperwork and employee file management
• Perform general office duties including data entry, filing, and mail handling
• Other duties as assigned

Qualifications:

• 2+ year of experience in administrative support or customer service
• Strong communication and organizational skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to manage multiple tasks in a fast-paced environment
• Professional phone and email etiquette
• Experience with restoration industry software (e.g., Xactanalysis, DryBook, DASH) a plus
• High school diploma or equivalent required

Working Conditions:

• Office-based, Monday–Friday (occasional extended hours during busy seasons)
• Fast-paced, team-oriented environmen
• May require occasional assistance with field coordination or on-call support