MyHR Portal Content Operations & Governance Specialist

Adecco is hiring immediately for a MyHR Portal Content Operations & Governance Specialist with a local client in Santa Clara, CA. Pay is $45.00/hr. - $50.00/hr. Duties Hybrid - at least 3 days in the office – 6 month role. The MyHR Portal Content Operations & Governance Specialist is responsible for the day-to-day operational management and quality of MyHR content and user experience in ServiceNow. This role supports content writers globally, maintains knowledge base hygiene and article lifecycle activities, manages homepage/topic page content placements (e.g., carousels), and coordinates content governance workflows across COEs and countries to ensure content is easy to find, easy to understand, easy to trust, and easy to maintain. Provide day-to-day operational support for the MyHR employee self-service portal built on ServiceNow, ensuring content accuracy, visibility, and consistency. Manage the end-to-end knowledge article lifecycle, including publishing support, ongoing maintenance, expiration tracking, refresh coordination, and content retirement. Monitor system notifications and reports related to article expiration and content hygiene; proactively engage content owners to drive timely remediation. Review and remediate content issues impacting employee experience, including: Missing or incorrect topic tagging, Incorrect template usage, and Governance or standards non-compliance. Operationalize established content governance processes, coordinating across COE SMEs, country leads, and content writers to support global alignment while accommodating local needs. Support governance workflows by routing content for review and approval and tracking status to completion. Act as a primary operational contact for content writers, providing guidance on writing standards, publishing processes, and ServiceNow knowledge functionality. Support onboarding of new content writers, including access provisioning and orientation to content standards and expectations. Maintain internal documentation and reference materials used by content writers (guidelines, how to content, best practices). Manage operational updates to the MyHR homepage and topic pages, including content carousels, visuals, and messaging. Coordinate updates to ensure alignment with current HR programs, priorities, campaigns, and key employee moments. Serve as a User Acceptance Tester (UAT) for ServiceNow platform releases or enhancements. Qualifications Prior experience working within ServiceNow and the MyHR portal. Benefits Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer / Veterans / Disabled Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Adecco US, Inc.