Physician Case Deployment Specialist

Scheduling Representative

SpecialtyCare continues to expand our footprint and we have a fully-remote opportunity for a Scheduling Representative to join our Neuro Services team! This associate will complete the daily distribution of next day scheduling for IONM (Intraoperative Neuromonitoring) services, while maintaining a structured balance of case concurrency and case complexity per Remote Neuromonitoring Physicians (RNP). This is a full-time position working Monday-Friday, 8am-5pm and will require some flexibility based on team needs and includes 1 week of on-call per month.

Responsibilities:

• Complete case schedules for strategic clients and/or RNPs.
• Coordinate and confirm RNP case assignments by ensuring: the client's needs are met based upon the type of case, the payor requirements are met, the RNP's availability, taking case load, vacation, on call, and other time conflicts into consideration and operational efficiency and quality is met.
• Schedule relief cases as needed.
• Communicate confirmed schedules to RNPs, clients, vendors, and management as applicable by completing phone calls and sending e-mails.
• Ensure RNP case assignment information is up to date and available to all team members.
• Document scheduled cases in the Clinical Decision Support (CDS) system regularly.
• Monitor the live case load on Bomgar and help ensure all cases are picked up by a RNP on a timely basis.
• Respond to client questions in a professional and timely manner.
• Research, resolve, and communicate scheduling issues with the appropriate party as needed.
• Collaborate with medical group, Financial Planning and Analysis (FP&A) and operations to maximize revenue.
• Assist with case re-assignment during periods of critical care need.
• Complete scheduling for all IONM next day scheduling.
• Review and balance case concurrency and complexity.
• Ensure case counts per doctor, per region are accurate before ending each shift.
• Aid in assignment coverage while team members are out of the office (sick, PTO, increase in case volume resulting in adjusted workflow).
• Aid in process improvement efforts.
• Attend monthly and quarterly team meetings.
• Live the SpecialtyCare Values Integrity, Teamwork, Care & Improvement.
• Perform other duties as assigned.

Requirements:

• High school diploma or G.E.D.
• Associates degree (A.S. or A.A.) preferred.
• Two (2) years of experience in a business office function or,
• Experience, education and/or an understanding of IONM is preferred.
• Experience in a healthcare related scheduling/dispatch position, preferred.
• An equivalent combination of education and experience, acceptable.

Knowledge & Skill:

• Effectively able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to perform work accurately and thoroughly.
• Excellent written and oral communication skills.
• Ability to deal with others in an antagonistic situation.
• Ability to take care of the customers' needs while following company procedures.
• Ability to pay attention to the minute details of a project or task.
• Ability to make decisions or take actions to solve a problem or reach a goal.
• Ability to get along well with a variety of personalities and individuals.
• Possessing the trait of being organized or following a systematic method of performing a task.
• Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.
• Ability to show consideration for and maintain good relations with others.
• Ability to complete assigned tasks under stressful situations.
• Ability to reach and comprehend simple instructions, short correspondence and memos.
• Efficient in Microsoft and Excel.
• Ability to multitask.

The Successful Candidate:

The successful candidate must bring a high level of ethical, intellectual, professional and personal values that complement the team and company vision. The following competencies are highly valued:

• Ability to work collaboratively with a wide variety of individuals and personalities.
• Conscious of the needs of internal customers with the ability to partner with internal stakeholders to provide timely updates.
• Likes to work in a fast paced, highly collaborative environment with the ability to manage competing priorities.
• Lives the SpecialtyCare Values Integrity, Teamwork, Care, and Improvement.

Hourly Wage Estimate: $16.20 - $25.04 / hour (Several factors, such as specific skill set, education level, certifications and years of experience, are considered to determine actual compensation.)

Benefits: Medical, dental, vision, Rx, telehealth, wellness rewards, FSA, HAS, short-term disability, long-term disability, life insurance, 401k, paid time off, professional development funds, professional membership reimbursement, tuition reimbursement program, adoption assistance, life assistance program, wholesale club membership.