Lead Veterinary Receptionist

Lead Veterinary ReceptionistBucksport Veterinary Hospital is hiring a full-time Lead Veterinary Receptionist to be the knowledgeable, welcoming leader at our front desk, setting the standard for client service and team excellence. Guide and mentor the front desk team while ensuring smooth workflow and exceptional client experiences. Confidently discuss procedures, coordinate appointments, and anticipate client needs to support stronger relationships and better patient care.Salary: $22 - $25 per hour, based on the candidate's skills, experience, and qualifications.Schedule: This is a full-time position, Monday–Friday from 7:30 AM to 5:00 PM, typically scheduled as four 10-hour shifts or 5 8-hour shifts. No weekend hours!As you join our mission, expect to be supported in your work and home life with:A comprehensive benefits package, including medical, dental, and vision insurancePaid time off and a 401(k) plan for full-time employeesProfessional development opportunitiesEmployee pet discount because we know your pets are family, too.Key responsibilities include:Deliver outstanding, compassionate client service and set the tone for the front deskAct as a go-to resource for CSRs, offering support, guidance, and on-the-job coachingAssist with training and onboarding new front desk team members. Resolving conflicts among front desk staff members.Screening telephone calls calmly, professionally, and empathetically and assisting Practice Manager with escalated calls.Ensure accurate scheduling, check-in/check-out, and client communicationMaintain strong knowledge of hospital services, policies, and pricingSupport daily workflow by communicating effectively with doctors, technicians, and managementHelp ensure phones, emails, and online requests are handled promptly and consistentlyModel reliability, professionalism, and a positive attitudeAssist with front desk coverage and scheduling needs as necessaryEnsure accurate invoicing, estimates, and payment processingHelp maintain organization and efficiency at the front deskIdentify opportunities to improve client experience and front desk processesAdapt easily in a fast-paced, emotional, and ever-changing environmentQualifications:At least 2 years of veterinary experience is required.Strong leadership and organizational skills.Excellent communication and interpersonal abilities.Proficiency in veterinary software systems is a plus.A genuine love for animals and a desire to contribute to their well-being.Bucksport Veterinary Hospital is a full-service small-animal practice dedicated to keeping pets healthy and happy for life. We provide everything from routine wellness care and vaccinations to diagnostics, surgery, dental work, and emergency support, all in a modern, renovated facility. We believe in preventive care and offer customizable wellness plans that allow pet owners to spread the cost of care over monthly payments while getting access to discounted services and products. At Bucksport, we treat pets like family. Our compassionate and supportive team collaborates to deliver personalized, quality care in a warm and welcoming environment. If you join us, you'll be part of a close-knit practice focused on integrity, teamwork, and a genuine love for animals.We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.