Customer Service Representative

Job Description

Job Description

Description

Essential Functions:  Answers the telephone and performs call-ahead request for field technicians.  Receives and dispatches non-emergency work orders to support daily and emergency operations  Dispatches orders via Mobile Data and Dispatching Solution  Monitors, routes, and documents work orders to service technicians; reviews backlogged work orders.  Coordinates daily operational requirements between internal and external stakeholders  Resolves scheduling concerns between the company’s Call Center, customers, and supervision to achieve optimum results.  Acts as liaison between the company, customers, state and local governmental agencies in an emergency situation. Competencies: 1. Business and Financial Acumen – Understand the impact actions and decision have on the bottom line of the enterprise.  Understand drivers of profitability.  Use resources efficiently.  Demonstrate an understanding of how day-to-day activities impact CNP bottom line.  Proactively look for and implement ways to reduce or contain costs where appropriate.  Knowledgeable of technology enhancements and the efficiencies it brings to company operations 1. Coaching and Development – Develop others’ capabilities to empower them to reach their potential.  Seek opportunities to get input from others for continuous improvement.  Provide honest and courageous feedback to others.  Seek out and be open to feedback from others.  Inspires, motivates and guides others toward achievement of growth and development goals 2. Collaboration – Eliminate boundaries and drive common goals.  Shares information proactively with others in order to achieve shared goals.  Collaborates openly with others as a team player to accomplish company/organization objectives.  Demonstrates understanding of the impact of own actions on other team members and/or other departments.  Demonstrates behavior that allows others to contribute to their full potential. 3. Connecting, Listening, and Sharing – Maintain open, active, two-way communication  Proactively share and seek out ideas with others.  Demonstrate openness and accessibility to others.  Share thoughts and feelings in a direct, genuine, and respectful way.  Demonstrate you have listened to and understand others’ points of view.  Actively seek diverse perspectives. 4. Customer Focus Through Service – Understand and exceed the expectations of internal and external customers  Deliver customer-focused strategies that build and sustain customer commitment and loyalty. Exceed internal and/or external customer's expectations.  Accept responsibility for the quality of service delivered.  Demonstrate commitment to continuous improvement of services.  Readily readjust priorities to pressing and changing customer demands. 5. Enterprise Mindset – Act in way that are best for the company as a whole  Clearly understand the impact and implications of decisions to the company.  Place organizational success above individual and team gain.  Focus on efforts that add significant value and align according to priorities.  Understand the big picture and the impact when executing plans and making decision. 6. Results Orientation – Reject the status-quo, find opportunities to improve and drive outstand business results  Drive for results consistent with the organization's vision, mission, and strategies.  Demonstrate curiosity by challenging assumptions and questioning processes.  Assess individual performance against a set of measurable criteria.  Hold self and others accountable for verifying results and living the values.  Demonstrate willingness to examine successes and failures in order to apply what was learned to improve individual performance.  Perform the duties and responsibilities of his or her position efficiently and effectively.  Manages one's own time, energy and abilities and leverages the use of technology for maximum performance. 7. Steadiness—Demonstrate strength, poise, and an appropriate presence.  Project credibility in adversarial situations.  Make decisions confidently and wisely, after considering alternative courses of action.  Handle conflict effectively.  Remain focused and positive during periods of transition or uncertainty.  Act to preserve relationships, even under difficult or heated circumstances.  Publicly model behavior that supports the vision and values.

Skills

Customer service, Support, Call center, microsoft excel, outlook, sap

Top Skills Details

Customer service,Support,Call center,microsoft excel,outlook,sap

Additional Skills & Qualifications

Basic Qualifications: Education: Requires a high school diploma or GED. Experience: Requires one year experience with SAP or a mobile data dispatching system and at least one year experience in/or supporting gas distribution operations or at least one year of equivalent dispatching experience. Potential for contract extension after 6 months

Experience Level

Intermediate Level

This is a Contract position based out of Evansville, IN.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Evansville,IN.

This position is anticipated to close on Aug 10, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.