ASSOCIATE SALES REPRESENTATIVE

Job Description

Job Description

We have an open position for an Associate Sales Representative for the LGM - Willow Birch Pharma location. The ideal candidate is energetic, competitive, and self-driven, with a passion for business development and customer relationship building. This role is heavily focused on prospecting, cold calling, and identifying new business opportunities to expand LGM - Willow Birch Pharma’s customer base within the compounding pharmacy market.

Key Responsibilities

Business Development & Prospecting

• Identify, prospect, and develop new customer relationships within the compounding pharmacy market
• Conduct outbound cold calls, emails, and follow-up activities to generate new business opportunities
• Research prospective customers and identify opportunities for growth within assigned territories
• Build and maintain a strong sales pipeline through proactive outreach and networking
• Open new customer accounts and support onboarding activities
• Drive territory growth by consistently identifying new revenue opportunities

Account Management & Customer Support

• Build and strengthen customer relationships through consistent communication and follow-up
• Support customers with product inquiries, availability, and order-related questions
• Cross-sell and upsell products where appropriate
• Follow up on quotations, opportunities, and customer activity to drive continued business growth
• Maintain a high level of customer service and responsiveness

Sales Operations & CRM Management

• Accurately maintain customer, lead, contact, and opportunity information within Salesforce CRM
• Evaluate and qualify inbound leads
• Monitor territory activity and identify sales trends and growth opportunities
• Assist with forecasting activities and customer purchasing trends
• Collaborate with internal teams including Customer Service, Operations, Purchasing, and Marketing to support customer needs

Qualifications

• Bachelor’s degree in Business, Sales, Marketing, Healthcare, Life Sciences, or a related field preferred or equivalent combination of education and relevant work experience.
• 1–3 years of sales, business development, customer service, or inside sales experience preferred
• Experience with cold calling, prospecting, and business development strongly desire
• Salesforce CRM experience preferred
• SAP experience considered an asset
• Understanding of the compounding pharmacy market highly desirable
• Pharmacy Technician experience or background considered a strong asset
• Proficient in Microsoft Office (Outlook, Excel, Word)
• Excellent communication, interpersonal, and relationship-building skills
• Strong organizational and time-management abilities
• Ability to work independently while contributing to a team environment
• Able to work in a fast-paced, growth-oriented organization
• Strong problem-solving skills with a willingness to learn and adapt
• Travel required: up to 6 weeks per year for customer visits, meetings, and trade shows

At LGM Pharma, we always take pride in putting our people first. We are an equal opportunity employer. We offer medical, dental, vision and company matching 401K. All suitably qualified candidates will receive consideration for employment based on objective work-related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws.