Business Systems Analyst

Job Description

Job Description

We are looking for a Business Systems Analyst to support business-critical applications and help translate operational needs into effective system solutions in Norwalk, Connecticut. This role combines analytical thinking, technical troubleshooting, and cross-functional coordination to keep projects moving and production issues addressed with urgency. The ideal candidate will partner with internal teams and external vendors to improve processes, strengthen system performance, and deliver well-structured technology outcomes.

Responsibilities:
• Create and manage an organized approach for balancing urgent support needs, ongoing enhancement work, and larger strategic initiatives across business systems.
• Turn complex initiatives into actionable workstreams, align stakeholders on priorities, and communicate progress, dependencies, and potential risks throughout the project lifecycle.
• Collaborate with cross-functional partners to define scope, clarify ownership, and ensure business and technical requirements are understood and executed effectively.
• Act as a subject matter resource for core business processes and applications, helping preserve consistency and sound design across system usage and workflows.
• Provide functional and operational support for key platforms such as ERP, integrations, marketplace tools, and business intelligence applications used across the organization.
• Partner with business users and external development teams to design, test, refine, and implement application improvements and supporting procedures.
• Investigate system issues, perform root-cause analysis, and prioritize resolution efforts to minimize disruption to users and business operations.
• Contribute to the oversight of vendor and consultant partnerships to improve service quality, system effectiveness, and delivery efficiency.• Bachelor’s degree in Information Systems, Information Technology, Engineering, Business Analytics, or a related discipline.
• At least 4 years of experience in business systems analysis, business analysis, or technical project coordination.
• Hands-on experience working with ERP platforms is required; familiarity with NetSuite is strongly preferred.
• Strong understanding of application ecosystems, system integrations, cloud-based technologies, and foundational cybersecurity concepts.
• Demonstrated ability to stay highly organized, manage details effectively, and establish structured processes or standards for others.
• Experience supporting cross-functional projects and working with diverse stakeholders in fast-paced business environments.
• Exposure to relational databases and working knowledge of SQL is a plus.
• Project management certification and experience in the CPG industry are preferred qualifications.