Oxford Hotel Bend - Lead Server

Job Description

Job Description

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer: Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties—because you deserve great getaways, too!
Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

POSITION SUMMARY: The Lead Server at one of Oxford’s luxury or boutique-style hotels is responsible for greeting guests, taking orders, serving food and beverages, and ensuring guest satisfaction throughout their dining experience. The Lead Server also supports team operations, upholds luxury service standards, and provides guidance to fellow servers as needed. The Lead Server plays a key role in striving to meet and exceed Four-Star service standards delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Food and Beverage Service (70%):

• Attending to guests' needs, responding to their inquiries, and immediately addressing their dining concerns
• Anticipate guest needs and provide proactive, intuitive service
• Ensure the timely and accurate serving of orders and other additional services to achieve the upmost guest experience
• Maintain knowledge of menu and restaurant specials, giving expert-level recommendations
• Take guest orders and input orders accurately into the POS system, clarify meal requirements, allergies, dietary needs and special requests with the guest and culinary team
• Provide hands on training at the direction of leadership
• Provide feedback on areas of success or need for improvement in daily operations
• Perform the cleanup and sanitization of the dining area
• Ensure that food and alcohol service regulations are being followed
• Assist with food service throughout banquet functions to ensure quality of service and product as needed
• Ensure that the servers are prepared for their shift and may lead stand up
• Assist with inventory control, ordering and execution of banquets

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.

Guest Relations (20%):

• Greet guests warmly and professionally, creating a welcoming and elegant atmosphere.
• Communicate clearly and effectively with guests and kitchen staff
• Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
• Assist with guest recovery efforts in the absence of management or supervisory team
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests

Other (10%):

• Serve as a role model for Front of House staff
• Complete a daily activity log with pertinent shift information for co-workers and leadership team
• Communicate effectively with all hotel staff to ensure smooth delivery of services
• Obtain sales leads for the sales department
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• Other Hotel related duties as assigned

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

CORE SKILLS AND VALUES

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of guests
• Professional Appearance - Presents a professional and polished look
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily

PREFFERED EDUCATION & EXPERIENCE

• High School Diploma or GED preferred
• Food handler’s license and liquor server permits as required by state law (or ability to obtain)
• 3+ year Previous food & beverage experience preferred
• Previous hospitality experience preferred

JOB REQUIREMENTS

• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance

PHYSICAL REQUIREMENTS

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to list 30 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside in a variety of weather conditions

Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on preemployment screening.