Security Officer

Overview

Embark on a rewarding career with Carondelet Holy Cross Hospital hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

At Carondelet Holy Cross Hospital, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note : Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Anyone traveling more than 60 miles one way to Holy Cross is eligible for a travel stipend of $60 per day.

Position Summary

Provides protection for staff, patients, visitors, volunteers, physicians, students, and property at the hospital(s) in accordance with policies, procedures, philosophy and objectives. Maintains knowledge of policies and procedures relating to security to ensure a safe environment at CHN.

Responsibilities

• Monitors and secures environment for patients, visitors, and associates. Monitors parking facilities, pedestrian, and vehicular traffic in accordance with department and hospital policy. Patrols secured and non-secured areas.
• Inspects areas for safety or hazards.
• Responds to security alarms and emergency situations.
• Coaches to assist patients, visitors, and associates; analyzes area problems; demonstrates how to perform assistive tasks; establishes rapport and provides feedback.
• Identifies and collects data needed for problem solving. Identifies problems and takes appropriate action. Clearly and concisely documents actions taken or incidence involvement.
• Follows established emergency procedures: Fire, Disaster, etc. – where to obtain information, information followed, and documentation to complete.
• Demonstrates communication skills - asks questions in a way that opens up communication and uncovers problems; finds common ground in disputes and achieves cooperation with minimum conflict; consistently seeks a “win-win” resolution.
• Provides clear, direct and specific instructions or information to patients and visitors - listens with patience and empathy; speaks effectively and clearly in both group and one to one conversations.
• May, when so assigned, serves in capacity of K-9 unit (handler and dog) according to Carondelet K-9 Security Guidelines.
• Utilizes equipment used in department (i.e. two way radio communication, o.c. spray, etc.).
• Participates in the organizational record-keeping system (i.e. Event Reporting System) using established policies and procedures.
• Maintains own basic skills and knowledge. Keeps aware of new security trends.
• When assigned, serves in capacity as a shuttle/courier driver.
• Monitors and promotes compliance with hospital policies such as solicitation, smoking, and visiting hours.
• Facilitates required departmental adjustments to ensure cost-effective delivery of quality services.
• Conducts investigation of reported situations and documents accordingly.
• Assists Director and Operations Leads to achieve established goals of the department and CHN.
• When assigned, performs in a shift lead capacity and delegates actions to be taken when Supervisory personnel are unavailable.
• May be required to assist in training of new Security Officers.

Qualifications

• Minimum Requirements
  • Education: High School Diploma or GED
  • Experience: Customer service experience (hospital or other relevant experience).
  • Licensure/Certifications: BLS, Current valid unsuspended Arizona Driver's License, I.A.H.S.S. Basic Training Certification must be completed within 1 year from the date of hire.
• Preferred Requirements
  • Experience: One (1) year prior security experience in a hospital or healthcare environment.

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Organization Description

Holy Cross Hospital is a cornerstone of Nogales, providing emergency care, general surgery, labor and delivery services and important health and wellness education for residents across Santa Cruz County. This 25-bed, critical-access hospital has been a part of Carondelet Health Network since the Sisters of St. Joseph of Carondelet began managing the hospital in the early 1980s. The hospital is committed to high quality care and customer service for all who enter their doors. Join our team!

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