HVAC Service Department Head OOJ

HVAC Service Department HeadAs an HVAC Service Department Head, you'll oversee all aspects of the service department, including managing a team of technicians, scheduling service appointments, ensuring quality of work, and managing budgets and customer relationships, while also ensuring compliance with safety regulations.Position Overview: The HVAC/R (heating, ventilation, air conditioning, and refrigeration) Service Department Head leads staff members who install, repair, and maintain heating and air conditioning systems in commercial buildings. This manager routinely works directly with service and install technicians, dispatch personnel, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting himself/herself as a senior company representative, the HVAC Service Manager often communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements.Key Responsibilities:Schedules, directs and provides technical support for HVAC technicians to meet service demands and customers' expectationsRecruits, interviews, hires and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirementsSupervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfactionReviews technicians' work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivityResponsible for HVAC technicians' performance appraisals, reviews and for setting improvement goals per company requirementsEstablishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditionsConducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetingsCommunicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirementsCommunicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material usedMaintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service DepartmentDevelops and monitors budgets, goals and objectives to insure departmental profitabilityReviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivablesSpecifies and makes sure that required parts are ordered in timely fashion to ensure work deadlines are metEnsures that all company/department policies are being followed by all HVAC techniciansOversees assigned HVAC service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policyMonitors HVAC service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintainedKeeps current with latest factory OEM training on current products, coordinates HVAC technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipmentGenerate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/workManages larger installation, start-up and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to ownerWork with other departmental managers to meet company and departmental goals and objectivesOther tasks and responsibilities as required to maintain efficient department operationsQualificationsMUST HAVES:Excellent customer service and sales skillsFive years HVAC Management related experience; or an equivalent combination of education and experienceExhibit an in-depth knowledge and understanding of HVAC and refrigeration systemsHas the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systemsTechnical aptitude with knowledge of local codes and an ability to use resources at hand to find solutionsExcellent leadership skills to enhance team productivity and standards of work producedExcellent verbal and written communication skills; and strong conflict management skillsDetail oriented and highly organized with the ability to handle multiple tasks and assignmentsGood computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigationPossess a strong personal desire for improvement; and the desire to motivate HVAC technicians to be better tomorrow than they are todayHave a clean, neat and professional appearance; a top performer who can instill pride of workmanship in himself and in othersValid driver's license with a clean driving record and backgroundAbility and willingness to work non-standard schedule: nights, weekends and holidays as/if requiredNICE TO HAVES:Some post-high school education from college, trade school or militaryWhy is This a Great OpportunityBenefits:401(k)401(k) matchingDental InsuranceHealth insuranceHealth savings accountPaid time offProfessional development assistanceRelocation assistanceTuition reimbursementVision insurance Hatch Global Search