Home Product Specialist - Memphis, Tennessee

Home Product Specialist - Memphis, Tennessee

Memphis, TN

Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent ("BTR") sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world's largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.

We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.

If you are self-motivated and mission driven with a 'can do' mindset and see solutions where others may see problems, come and grow with us!

We are looking for individuals who are experienced in leasing single family residential properties, are passionate about customer service, and who thrive in a fast-paced environment to join our team. Your primary objective is to be the champion for each of our homes in marketing from when they become ready to list through move-in. If you are self-motivated and mission driven with a 'can do' mindset and see solutions where others may see problems, come and grow with us!

This position operates in the field serving our properties in the Memphis, Tennessee area.

The Role: Responsibilities include, but are not limited to, the following:

• Take ownership of the condition and quality of each home from the completion of construction or renovation through resident move-in by conducting regular inspections, visiting homes in person, and completing on-site sparkle cleans to ensure homes are move-in ready
• Confirm all homes are in acceptable condition to be marketed, and no access issues exist
• Complete post turn visits to the home to confirm marketability within 2 days of release from construction
• Track maintenance needs and concerns for all market ready homes as raised by prospects or found during property walks
• Conduct in-person move-in orientations as needed
• Serve as a field representative on behalf of Evergreen Live, including, but not limited to, Eviction Court, Eviction Lockout, Utility Connection, etc.
• Troubleshoot Smart home technology, offline notifications, and change batteries as needed
• Conduct Occupancy checks to verify unit occupancy status
• Perform Pre-Move-In inspections to ensure each home is clean, functional, and meets established quality standards prior to resident move-in
• Perform recurring air filter replacements according to established maintenance schedules (every 30-60 days)
• Projects and additional duties as requested

Qualifications and Experience

• Experience in property management or residential operations with a demonstrated focus on home quality, inspections, and move-in readiness, along with a strong understanding of residential home standards and resident readiness
• Current and valid driver's license
• Excellent interpersonal, oral and written communication, and people skills
• Proficiency with Microsoft Office, including Outlook, Excel, and Word; as well as with resident management systems is required
• Ability to operate effectively in a fast-paced work environment
• Strong organizational and time-management skills, able to consistently meet goals and deadlines without sacrificing quality
• Proactive, self-directed, and highly motivated

Additional Information the role will require:

• Routine use of standard office equipment and computers
• Travel to our properties in your region, and may involve light physical demands such as bending, walking, kneeling, stretching
• That all duties are performed in a professional and safe manner
• Standard workdays are Tuesday through Friday 9:00 am to 5:30 pm including a 30- minute unpaid lunch break. Saturday 10am - 5:00pm, including a 30-minute unpaid lunch break.

About Evergreen Residential

Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.

The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.

Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.

Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.

Equal Opportunities and Other Employment Statements

We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.