IT SYSTEM ENGINEER

Candidate must be in or near Nashville, TN General Duties / Responsibilities: Utilize RMM tools to remotely manage equipment. Utilize the ticket system to track customer requests and work tasks. Accept Level II IT support tickets from customers and manage ticket to resolution. Escalate Level III IT support tickets to Systems Admins and assist with resolution. End user support for desktops, laptops, and mobile devices (Windows, Apple, and Android). Provide basic hardware troubleshooting in the event of equipment failures. Provide support for Microsoft Windows Server roles (AD, DHCP, DNS, File, and Print Sharing). Manage enhanced email security tools for customers. Manage and maintain device encryption. Maintain images and deploy equipment for new employees. Assist with remediation of detected device vulnerabilities. Troubleshoot Microsoft Office 365 application issues. Maintain customer equipment stock and submit requests for new equipment when needed. Provide Level I incident response on security incidents. Manage Identity MFA for various platforms. Required knowledge, Experience, and or understanding of: IP, DNS, DHCP, Subnets, Vlans, and VPN’s. Firewall, Router, Switch, and Wireless Access Point management. Supporting both on prem and cloud server environments. Managing virtualization technologies.Microsoft Entra tenant configuration and management. VOIP technologies and solutions. Microsoft Exchange mailbox management Expected Skillset: Strong emphasis on security for all solutions and actions for customers. Strong customer service and interpersonal skills. Ability to quickly learn new technologies and environments. Excellent verbal and written communication skills. Excellent organizational skills and the ability to work independently. Ability to troubleshoot technical problems, identify root causes, and find solutions. Strong attention to detail. Additional Requirements: Minimum 3 years of experience supporting Level I or II helpdesk IT support. Familiar with MSP and Internal IT support for SMB and Enterprise organizations. Preferred relevant education or certifications. 50% work from home / 50% onsite or at corporate office. Competitive salary package. Comprehensive health and wellness benefits. Continuous learning and professional development opportunities. Collaborative and innovative work environment. Compensation: $55,000 - $70,000 per year. Health, dental, vision, disability, and life insurance. 401(k) Health insurance Job Type: Full-time Pay: $55,000.00 - $70,000.00 per year Schedule: 8 hour shift Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr