Floor Supervisor - Bingo

The Floor Supervisor – Bingo oversees daily bingo floor operations to ensure games are conducted efficiently, accurately, and in full compliance with gaming regulations and departmental procedures. This position supervises bingo staff, assists guests, monitors gameplay, and ensures the highest standards of service and integrity are maintained throughout each session. The Bingo Floor Supervisor serves as the primary liaison between management, staff, and guests, ensuring a smooth, enjoyable, and professional bingo experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supervises bingo floor staff during sessions, including Floor Clerks, Callers, and Cashiers, ensuring adherence to policies and procedures. Oversees the setup, operation, and closing of all bingo sessions, verifying that materials, equipment, and cash banks are properly prepared and secured. Assist with the maintenance and upkeep of bingo equipment; coordinate monthly vendor inspections to ensure accuracy and functionality. Coordinates communication between the Bingo Caller, Cashiers, and Floor Clerks to ensure smooth and timely operations. Monitors bingo equipment and supplies, reporting maintenance issues or shortages as necessary. Ensure compliance with personnel policies, bingo ordinances, and established inventory procedures. Oversee daily operations of the Bingo room, including game formats, styles, and jackpot structures. Uphold and enforce high guest service standards across all departmental team members. Support the scheduling of weekly and monthly shifts for supervisory staff. Fills in for different positions within the department to cover call‑offs, vacations, etc. Perform other job‑related duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS

Extensive knowledge of bingo operations with demonstrated leadership and supervisory experience. Strong communication skills with the ability to lead, inspire, and collaborate across teams. Knowledge of marketing and advertising strategies, with a creative and innovative approach to promotions. Proven ability to build and manage a guest‑focused, team‑oriented department. Forward‑thinking team leader with a strong grasp of marketing concepts and player engagement. Maintains strict confidentiality in all gaming and personnel matters. Proficient in various PC‑based software applications and systems. Professional and diplomatic in interactions with guests, team members, and external partners. Strong business acumen paired with high ethical standards. Committed to excellence in guest service and team member relations. EDUCATION and/or EXPERIENCE Associate degree in Business Administration, Hospitality Management, or a related field preferred. Minimum of 3 years of experience in bingo, gaming, or a related entertainment or hospitality environment required. At least 1 year of supervisory or lead experience overseeing floor operations or customer service staff preferred. Strong understanding of bingo operations, gaming compliance requirements, and cash handling procedures. Proven ability to lead and motivate staff to deliver exceptional guest service in a fast‑paced setting. Proficiency with point‑of‑sale (POS) systems and familiarity with scheduling or reporting software preferred.

LICENSES, CERTIFICATES, REGISTRATIONS

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS

Communication Skills: Must be able to communicate effectively and courteously in person with guests and coworkers; clear communication is essential when exchanging information regarding transactions or procedures. Lifting and Carrying: Regularly lifts and carries cash drawers, coin bags, and supplies weighing up to 25 pounds; occasional lifting of heavier items may be required with team assistance. Manual Dexterity: Frequently uses hands and fingers to count money, operate coin and currency counters, and input data using computers or point‑of‑sale equipment. Mobility: Frequently moves within the cage area and between designated cashier stations; may be required to walk short distances within the cash operations department or to secure areas. Stationary Work: Frequently remains standing for extended periods at cashier windows or terminals during shift; may sit occasionally for administrative duties or breaks. Tool Operation: Regular use of cash handling tools including bill counters, coin sorters, computers, kiosks, and standard office equipment. Visual Acuity: Requires close vision, depth perception, and the ability to focus while counting cash, reviewing forms, or performing detailed verification of funds. Working Conditions: Works in a highly secure and monitored cage area within the casino; exposure to a fast‑paced environment, high noise levels, constant surveillance, and a smoking environment.

WORK ENVIRONMENT

This is a dynamic, fast‑paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends. EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin. We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Morongo-Casino,-Resort-