Service Manager

Description Evolve Transporters is a high-end custom fabrication company with locations in the greater Indianapolis, Indiana and Cleveland, Ohio areas. We partner with some of the largest motorsports teams and brands in the world, designing and fabricating premium race transporters and mobile workspaces. Our success is built on craftsmanship, innovation, and an unwavering commitment to customer satisfaction. Lead Evolve's Service Department and own the success of the entire service operation. Evolve Transporters is seeking a hands-on Service Manager to lead our service business, oversee technicians, manage workflow, drive quality, and ensure an exceptional customer experience. This role is accountable for service department performance, technician development, throughput, scheduling, quality control, and on-time delivery. Role of the Service Manager Schedule Owner Build the schedule with the Service Advisor and own shop capacity so we do not over or under-book. Ensure the service team has the resources needed to meet customer commitments. Assign bays and sequence the work. Ownership of preparation score KPI Keep work flowing efficiently through the shop. Technical Resource Quarterback the resources the technicians need to perform their work. Support troubleshooting and problem-solving efforts. Quality Champion Run phase QC checkpoints throughout the repair process. Own the final QC sign-off before units are returned to customers. Leader & Coach Lead, manage, and hold accountable (LMA) the service technician team. Develop technicians and enforce standards, safety, and shop organization (5S). Create a culture of accountability, quality, and continuous improvement. Key Responsibilities Lead all day-to-day service department operations. Manage service workflow, scheduling, capacity, and technician utilization. Ensure service work is completed safely, accurately, and on time. Partner with Service Advisors, Parts, and Operations to deliver exceptional service. Monitor quality, productivity, and department performance. Resolve service issues and customer concerns promptly and professionally. Coach, mentor, and develop technicians. Drive continuous improvement in safety, quality, and efficiency. Maintain a clean, organized, and professional service environment. Qualifications 5+ years of leadership experience in a service, transportation, trailer, manufacturing, automotive, heavy equipment, or related environment. Strong mechanical aptitude and troubleshooting skills. Experience leading technicians and managing workflow. Proven ability to prioritize multiple projects and competing demands. Strong communication, leadership, critical thinking, and organizational skills. Commitment to safety, quality, accountability, and continuous improvement. Why Join Evolve? At Evolve, you'll have the opportunity to build a high-performing service organization, develop a talented team, and make a direct impact on customer satisfaction and business success. If you're a servant leader who enjoys developing people, improving processes, and delivering exceptional results, we'd love to talk with you. #J-18808-Ljbffr Evolve Transporters