Patient Coordinator - Physical Therapy Office

Patient Care Coordinator

Body Harmony Physical Therapy, PLLC in New York City is a physical therapist owned private practice located in the downtown NYC area, specializing in Pelvic Floor Rehabilitation and Orthopedic Rehabilitation.

Overview: The Patient Care Coordinator plays a crucial role in ensuring the smooth and efficient delivery of healthcare services to patients. They serve as a liaison between patients, healthcare providers, and administrative staff, coordinating various aspects of patient care to optimize patient satisfaction and outcomes.

Responsibilities:

• Patient Communication and Support:
  • Interact with patients in-person, over the phone, or via email to schedule appointments, answer inquiries, and provide assistance.
  • Address patient concerns, complaints, or issues promptly and effectively, ensuring a high level of patient satisfaction.
• Appointment Scheduling and Coordination:
  • Manage appointment schedules for healthcare providers.
  • Ensure proper documentation of appointments and follow-up activities in electronic medical records (EMR) systems.
• Insurance Verification and Billing:
  • Verify patients' insurance coverage and eligibility prior to appointments.
  • Assist patients with insurance-related inquiries and billing issues.
• Medical Records Management:
  • Ensure compliance with healthcare regulations and patient confidentiality guidelines (e.g., HIPAA).
  • Facilitate the transfer of medical records between healthcare providers as needed.
• Care Coordination and Referrals:
  • Collaborate with healthcare professionals to coordinate patient care across multiple specialties and settings.
  • Monitor patient progress and follow-up on referrals to ensure timely and appropriate care delivery.
• Patient Education and Advocacy:
  • Advocate for patients' needs and preferences within the healthcare system, ensuring they receive comprehensive and personalized care.

Qualifications:

• Previous experience in healthcare administration, patient services, or retail and customer service roles.
• Strong communication, interpersonal, and organizational skills.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Compassion, empathy, and a patient-centered approach to care delivery.

** We will train and mentor the right candidate**

Hours: Mornings starting at 7:30 am, flexible regarding number of hours