Consumer Loan Operations Specialist (Hybrid) - Espanola or Santa Fe, NM

Description

The Loan Operations Specialist processes and funds direct and indirect consumer loans, ensuring accuracy, compliance, and timely disbursement. This role supports loan maintenance, title tracking, Skip-A-Pay administration, and communicates loan status with branch staff, dealerships, and internal teams. The position requires strong knowledge of loan products, core systems, and regulatory standards while contributing to a collaborative, member-focused environment.

Join Our Team at Del Norte Credit Union!
We’re more than a financial institution, we’re a community. Guided by our mission of Improving Lives and vision of being Authentically New Mexico, we embrace Del Norteño Pride, reflecting our commitment to community, culture, and connection. Recently recognized as a Platinum-Level Family Friendly Business, we value People Focus, Collaboration, and Continuous Learning.

Location

Espanola, NM or Santa Fe, NM. Hybrid work is possible with approval from supervisor and will be subject to change based on the needs of the organization or department.

Essential Functions & Responsibilities:

• Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.
• Process indirect and direct consumer loans within set guidelines and procedures to ensure loan details and documents are completed accurately before funding and disbursements are made.
• Fund all indirect and direct consumer loans within set guidelines and procedures to ensure loan details and documents are completed accurately before funding and disbursements are made.
• Support title specialist in maintaining accurate records and tracking of incoming and outgoing titles.
• Notify dealers and branch staff of funded loan status or funding issues.
• Prepare wire transfer/ACH for dealer and consumer funding.
• Perform a variety of loan account file maintenance requests.
• Provide support to branch staff, dealerships and departmental staff as needed.
• Maintain consistent communication with branch staff, dealerships and department; including responding to incoming emails, phone calls, voicemails and requests.
• Thorough understanding of DNCU loan products and policies.
• Administration and maintenance of the Skip-A-Pay program.
• Promotes a need based internal member education culture within the department to identify opportunities for improvement by promoting credit union products and services. To live DNCU’s mission of improving lives while meeting and/or exceeding established internal member education goals.
• Work effectively in a team environment contributing to the success of the department and organization.
• Comply with all regulations, security procedures, and complete all mandatory annual compliance courses.
• Performs other related job duties as assigned.

Salary

Starting pay: $19.80 – $24.75 hourly, based on qualifications, internal equity, and budget.

Benefits

• Medical, Dental and Vision insurance. Available the first of the month following date of hire.
• 401(k) - Traditional or Roth
• Spanish Speaking Incentive
• Paid Time Off
• Eleven paid holidays/year
• Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability
• Other great benefits: Wellness Reimbursement Plan, Educational Reimbursement Program and Development Programs.

Requirements

Experience:

One year to three years of similar or related experience.

Education:

A high school education or GED.

Interpersonal Skills:

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:

Professional appearance and demeanor

Provide excellent and knowledgeable service to our members, both internal and external, by adhering to our core values

Conduct themselves and members fairly, ethically, and with confidence

Successful job performance involves meeting and/or exceeding teambuilding, interpersonal, relationship building, and technical skills outlined in other duties and responsibilities.

Handles sensitive information with complete confidentiality and professionalism
Must demonstrate effective communication and PC skills
Critical thinker and effective problem solver
Collaborative service skills
Willing and eager to exceed expectations; demonstrated excellence in all aspects of service delivery operations
Demonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applications

Physical Requirements:

This position is primarily sedentary and requires the ability to remain seated or standing for extended periods while operating a computer and other office equipment. Manual dexterity is needed for typing, using a mouse, and handling documents. The role may involve occasional reaching, bending, or manipulating objects, as well as light lifting of up to 15 pounds. Visual and auditory acuity are required for reading documents, creating content, and communicating effectively. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions.

Work Environment:

Work is primarily performed in a professional office setting. The environment is generally quiet to moderate in noise levels and involves regular interactions with peers, vendors, community partners and the public. The role requires occasional travel between office locations and may include periodic extended hours to meet project deadlines or support events. Employees may experience occasional exposure to outdoor conditions while traveling or attending events.