IT Technician

Job Description

Job Description

Description:

Essential Duties and Responsibilities:

· Creating/Managing/Troubleshooting user accounts in Microsoft 365.

· Manage and troubleshoot MFA services.

· Manage and troubleshoot VOIP phone systems.

· Basic network setups for IPV4, VLAN, VPN

· Simple PC repairs including replacing hard drives and upgrading memory.

· Managing network wide anti-virus and web filter systems.

· Training staff on the use of new technology and offering support as needed.

· Travel to offices in an 8 county area to set up PC’s, troubleshoot network, and provide support.

· Analyze data and create reports.

· Must maintain confidentiality of sensitive information.

· Other duties may be assigned as needed.

Qualifications Include: Minimum 1 year of experience working in an IT role. Basic M365 Enterprise management skills. High School Diploma or GED; Valid Driver’s License; Computer and typing skills; Organization skills; the ability to troubleshoot and maintain PC’s, install software, manage network accounts and provide computer support. Organizational skills are very important, submitting to and passing successfully a criminal record check and a drug screening test. Ability to lift and carry PC’s and small to medium laser printers.

Hours: Monday through Friday, 8:00 am until 4:30 pm. Rotating weekly on-call schedule. There will be occasions when work outside of this time is required to perform infrastructure maintenance or provide support to employees who are working other hours.

Required Job Skills:

• Oral and written communication skills.
• Typewriting and Computer skills.
• Good organizational skills.
• Ability to exercise good judgment, tact, diplomacy and compassion.
• Ability to complete job tasks in a timely fashion.
• Ability to get along with diverse personalities and maintain effective working relationships.

Physical Demands and Work Environment:

· The physical demands required to successfully perform this job include being able to push, pull, stoop, bend, stand, walk and lift up to 40 pounds. Reasonable accommodations will be made to enable the individual with disabilities to perform these essential functions. You will be required carry PC’s, printers and monitors.

• The employee will normally work indoors both at their assigned office at locations where computers are installed and networks are managed. The noise level in the work environment is mild to moderate.
• Hours of work are normally 8:00 AM to 4:30 PM with one hour for lunch but may be subject to irregular and/or flexible hours during times of network maintenance or special circumstance.
• Participation in annual training regarding infection control and safety in the environment including hazardous waste and blood borne pathogens will be required.

Required Job Performance :

• Successful Performance Evaluation on an annual basis. A Performance Improvement Plan will be initiated on all employees who have a negative performance evaluation. An employee will be terminated if the Performance Improvement Plan is viewed as unsuccessful after 2 attempts.