HR & People Development Manager

Job Description

Job description:

Makimaki Sushi, a fast casual restaurant concept based in NYC, is seeking a motivated, organized, and people-focused HR & People Development Manager to support our growing multi-location organization.

We are looking for someone who can help build a strong HR structure, company culture, and employee experience across our different locations. This individual will work closely with leadership, managers and employees to ensure our teams are supported, organized, accountable, and aligned with company expectations for all stores.

This is a hands-on position that is a hybrid (40%/60%) of working alongside team during peak operation hours, and working on HR objectives there after. The action is in the restaurants; therefore this role will be within the restaurants. This is not a remote work job. The ideal candidate understands that successful HR management is not only about policies and paperwork but that it is also about understanding people, building relationships, managing different personalities, developing leaders, and creating a positive workplace culture. We highly value our strong team and therefore want to include am HR professional that will bind the team together.

In-store Operational Objectives:

• Product - you have to learn what we make
• Operation Familiarity - you have to learn operations
• Team Rapport - develop relationships with existing team
• Customer Service - meet our clients
• Observe - evaluate punctuality, appearance, customer service, team workmanship, ethics
• Coach - correct employee behavior in real time and reinforce company policy
• Train - work with new employees in identifying training shortfalls
• Evaluate managers - observe how managers supervise, communicate and hold people accountable

HR & People Development Objectives. The candidate must have strong emotional intelligence and interpersonal skills and be able to:

• Build relationships with many different personality types
• Adapt communication styles depending on the individual and situation
• Manage strong personalities professionally
• Remain calm and objective during difficult conversations
• Understand different management and communication styles
• Help resolve misunderstandings and workplace conflicts
• Build trust with employees while maintaining appropriate professional boundaries
• Coach managers on effectively communicating with and managing different employees

Employee Relations & Performance Management

• Address employee concerns professionally and confidentially
• Assist with conflict resolution between employees and managers
• Conduct and document employee investigations when necessary
• Support managers with disciplinary and corrective-action processes
• Develop structured performance-review processes
• Help establish measurable employee expectations and accountability
• Assist with performance improvement plans
• Coach managers on employee feedback and performance management
• Identify high-performing employees and opportunities for professional development
• Support leadership with employee development and succession planning

HR Structure & Organization

• Evaluate existing HR processes and identify opportunities for improvement
• Develop and maintain HR policies, procedures, and workflows
• Help establish clear roles, responsibilities, and reporting structures
• Maintain organized and confidential employee records
• Track employee changes, compensation updates, attendance, PTO, and employment status
• Create consistent processes across multiple locations
• Help leadership build an HR structure that can support continued company growth

HR Compliance

• Maintain knowledge of applicable employment requirements
• Support compliance with federal, state, and local employment regulations
• Assist with FMLA, EEO, OSHA, Workers' Compensation, and other applicable HR requirements
• Maintain appropriate employee documentation
• Coordinate leave and Workers' Compensation matters when necessary
• Help maintain and update employee policies and handbook documentation
• Protect employee confidentiality and sensitive company information

Skills

• Required: Human resources management experience, management or supervising experience, team leadership, communication, negotiation, presentation, and organization skills.
• Required: Knowledge of employee relations management, HR compliance, employment law in talent management, and employment and labor law

Job Experience & Qualifications

• 3+ years of Human Resources or People Operations experience preferred within the food service sector.
• Candidates with fewer years of experience may be considered if they demonstrate the right HR knowledge, qualifications, leadership ability, judgment, and relevant professional experience
• Strong recruiting, interviewing, hiring, and onboarding experience
• Experience supporting employees across multiple locations, departments, or teams preferred
• Experience with employee relations, performance management, and conflict resolution
• Strong ability to work with different personalities, communication styles, and management styles
• High level of emotional intelligence
• Experience helping build or improve company culture, employee engagement, structure, and accountability
• Knowledge of HR policies, employment practices, documentation, and compliance
• Strong organizational and time-management skills
• Excellent written and verbal communication
• Strong follow-through and attention to detail
• Ability to handle confidential and sensitive information professionally

If you are interested in this job, please apply through indeed or here.

This will be a salaried position that will range between $70,000 to $80,000 with bonus incentives.

Benefits:

• Employee discount
• Paid time off

Work Location: In person