Director - TVM Operations

Develop and lead the global operating model for TVM teams, driving consistency, governance, capacity planning, and operational performance Partner with functional leaders across Business Process Services, Financial Management, Reporting & Controls, Software, Infrastructure, IT Labor & Cloud to simplify processes, eliminate duplication, and improve productivity Define and execute the TVM AI and automation strategy, including identifying high-value use cases and implementing AI-enabled workflows Establish operational governance, performance metrics, and executive reporting covering productivity, service quality, risk, and business outcomes Lead strategic programs and cross-functional initiatives supporting the TVM roadmap, including process transformation, location strategy, operational readiness, and enterprise tooling implementations Develop Outcome Key Results and track them to completion Build a culture of continuous improvement by standardizing processes, documenting best practices, and implementing scalable operational controls Develop a high-performing global team, fostering collaboration, innovation, and career development Partner with Enterprise Technology, Finance, Risk, Global Supply Management, and other stakeholders to align operational priorities with enterprise objectives and Leadership Behaviors Requirements Demonstrated experience leading program management or business operations functions within a complex technology organization Proven ability to lead cross-functional transformation initiatives and influence senior stakeholders across multiple business areas Experience implementing operational excellence frameworks, process improvement methodologies, and governance models Strong analytical skills with experience leveraging data to drive strategic decisions and operational performance Excellent communication and executive presentation skills with the ability to influence at all organizational levels Experience leading geographically distributed teams and developing high-performing organizations 10+ years of experience in Technology Operations, Business Operations, PMO, Shared Services, TBM, Vendor Management, or a related function Bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, Finance, Operations Management, or a related discipline Proven experience leading large-scale operational transformation, process optimization, and enterprise-wide initiatives within a complex technology organization Demonstrated success influencing senior leaders and driving cross-functional alignment without direct authority Experience establishing operational governance, OKRs, executive reporting, workforce planning, and performance management Strong analytical, problem-solving, and decision-making skills with the ability to translate data into actionable business insights Excellent written and verbal communication skills with experience presenting to executive leadership Experience within Enterprise Technology, Technology Vendor Management, Procurement, Strategic Sourcing, TBM, or Global Operations Experience leading AI-enabled transformation, automation, and digital productivity initiatives Knowledge of Lean, Six Sigma, Agile, or other continuous improvement methodologies Demonstrated success building global operating models, driving organizational change, and developing high-performing teams across multiple locations Core Competencies Demonstrates expertise in leading operational transformation initiatives, establishing governance frameworks, and driving cross-functional alignment within complex technology organizations. Proven ability to leverage data for strategic decision-making and develop high-performing global teams. Highest-signal resume keywords Operational Excellence Frameworks Cross-Functional Transformation Initiatives AI-Enabled Transformation Governance Models Data-Driven Decision Making ATS Optimization Keywords Hard Skills Program Management Process Improvement Methodologies Performance Management Operational Governance OKRs Workforce Planning Analytical Skills Problem-Solving Decision-Making Digital Productivity Initiatives Soft Skills Excellent Communication Executive Presentation Skills Influencing Senior Stakeholders Collaboration Career Development Industry Keywords Technology Operations Business Operations Shared Services Global Operations Lean Six Sigma Agile Operational Performance Process Optimization Organizational Change Tools & Technologies Enterprise Technology Vendor Management Procurement Strategic Sourcing TBM #J-18808-Ljbffr Jobtailor