Asst Director Patient Services

The Johns Hopkins Hospital has been at the forefront of discovery, innovation, and medical advances for over 125 years. Our reputation for excellence has earned us a spot on U.S. News & World Report’s Best Hospitals list for over two decades. We believe that the commitment from our entire professional staff is one of the primary reasons we can continually set the standard of excellence in patient care, both in our community and around the world. Renowned for our specialty services and innovative clinical advances, we strive to make The Johns Hopkins Hospital an exceptional place to work, learn and advance your career.

What Awaits You?

Career growth and development
Diverse and collaborative working environment
Paid Time Off
Affordable and comprehensive benefits package

Summary:

The Assistant Director Patient Services plans, administers and directs all patient meal services operations. Develops and manages an electronic menu system. Establishes and maintains effective working relationships with other departments to provide a unified food service experience for patients, residents, visitors and employees.

Principle Duties:

Develops, implements and maintains trayline

Enforces quality control standards for patient food items including temperature, food handling, quality, taste and presentation

Develops schedules and assignments

Supports operation of the electronic menu system

Monitors employee performance

Responsible for staff training

Responsible for supervising patient services managers

Responsible for regulatory adherence

Drives and Improves customer satisfaction

Conducts quality assurance monitoring

Responsible for adhering to sanitation requirements

Develops policies and procedures related to patient meal services

Develop and manage clinical performance improvement plans and activities

Education and Experience:

Bachelors Degree required

5-8 years previous management experience in large-scale/ high-volume food service operation required

Serv-Safe Certification preferred

Working knowledge of 3rd party patient satisfaction companies

Our competitive benefit package is designed to support the well-being and financial security of our employees and includes:

Full medical, dental, and vision plans,
Retirement plans,
Paid time off (PTO),
Tuition reimbursement for you and your dependents,
Tell a friend and get paid! Ask about our Employee Referral Program Bonus!
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