Customer Experience Intern

To apply, please send your resume and cover letter to View email address on click.appcast.io Job Title: Part-Time Customer Service Intern Location: Remote (close proximity to beaches preferred) Hours: Part-Time ( 20-30 hours per week) Duration: 3-5 months with potential to extend Company Background: Shibumi is a rapidly growing outdoor lifestyle brand based in Raleigh, NC. Shibumi was founded in 2016 by two brothers and their best friend, who, assigned to the task of beach setup and takedown during their annual family vacations, were fed up with the beach shade offerings on the market and decided to take matters into their own hands. The company’s iconic first product, the Shibumi Shade, has garnered a cult-like following and can be seen on beaches around the country - from Emerald Isle to Santa Monica and from Cape Cod to Oahu. The Shibumi Shade works with the wind instead of against it, and stands out for being lightweight, easy to set up and take down, and durable. In 2025, Shibumi launched its Shibumi Beach Chair – and it became an instant best-seller, winning awards from NY Times Wirecutter, Forbes, Dwell, the Daily Mail and others. Shibumi products are sold in both premium local retailers and direct-to-consumer. Position Overview As a Part-Time Customer Service Intern, you will support the Customer Service department and have the opportunity to support several other core departments. This cross-functional role is ideal for someone who enjoys variety, problem-solving, and working in a startup environment. You will gain real-world experience, build practical skills, and contribute meaningfully to day-to-day operations. She/he may also contribute to other special projects and roll-up their sleeves where required across business operations, distribution, marketing, and brand building to meet business needs and achieve team-wide goals. Responsibilities Respond to high volume of email messages quickly, accurately, and with a positive attitude to resolve issues and create Shibumi superfans. Enter and edit information in Shopi fy and ShipStation to re solve customer issues. Work with the Fulfillment team to physically locate, hold, and generate shipments as needed. Maintain communication with other departments via Slack, Email, SMS, and Phone. Identify frequently asked questions; create and edit responses to FAQs to improve efficiency of customer response time and accuracy of responses. Text message high volume of customers and respond to customer text messages in a timely manner.. Join Company All-Hands to understand how Customer Service supports other departments, and how the business operates. Support other departments with tasks such as, but not limited to, data entry, preparation of presentations and reports, and attending Shibumi events. Responsibilities may be adjusted based on company needs The Ideal Candidate Possesses While remote, closer proximity to the beach is preferred Must be able to work up to 20-30 hours per week during the late spring and summer months. Strong organizational skills and attention to detail Ability to manage multiple tasks in a fast-paced, dynamic environment. Excellent written and verbal communication skills Self-motivated, adaptable, and eager to learn Related experience in Customer Service is strongly preferred What You Will Gain Hands-on experience across multiple business functions in a rapidly growing company environment Exposure to how a CPG company operates end-to-end Mentorship from experienced team members Opportunities to take ownership of projects Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. #J-18808-Ljbffr