Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Contact Center Specialist

Northwest Bank

NY0705 NY Region Business Office

Job Description

DESCRIPTION

Our Contact Center Specialists are responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services.

Northwest Bank's Contact Center is open Monday through Friday 8:00 AM - 8:00 PM and Saturday 9:00 AM - 1:00 PM and is closed regular bank holidays. You can expect to work evening shifts and Saturday hours on a rotating basis.

Contact Center Specialists are eligible for a shift differential for hours worked after 5:00 PM.

ESSENTIAL FUNCTIONS:

  • Meet productivity standards and complete work in a timely manner
  • Ensure compliance with scheduling requirements and attendance standards
  • Maintain client and Northwest confidentiality
  • Meet service level standards
  • Achieve Contact Center performance standards
  • Serve as a Contact Center orientation trainer
  • Identify and resolve customer problems in an efficient manner
  • Gather and analyze information skillfully and develop alternative solutions
  • Manage difficult or emotional customer situations
  • Respond promptly to customer needs
  • Respond to requests and meet commitments
  • Speak clearly and persuasively in positive or negative situations
  • Educate clients on the benefits of Northwest products and services
  • Approach others in a tactful manner and reacting well under pressure
  • Demonstrate accuracy and thoroughness
  • Look for ways to improve and promote quality
  • Demonstrate excellent listening and interpretative skills
  • Demonstrate the ability to establish collaborative customer relationships in a fast paced environment
  • Aim to resolve customer inquiries utilizing a First Call Resolution approach
  • Appropriate use of established call policies and procedures and scripts
  • Provide support of Northwest technical products and services
  • Ability to troubleshoot online access issues
  • Make all outbound calls as delivered and instructed in an efficient manner
  • Document results as instructed
  • Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
  • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
  • Work as part of a team
  • Work with on-site equipment

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to establish effective working relationships among team members and participate in solving problems and making decisions
  • Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
  • Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
  • Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
  • Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
  • Knowledge of Northwest products and services
  • Knowledge of computer, mobile app and bill pay systems
  • Knowledge and proficiency of debit and credit card systems
  • Knowledge of Northwest's automated system

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

  • High School Diploma or Equivalent preferred
  • Associate Degree in Related Subject preferred

Work Experience:

  • Customer Service Experience preferred
  • Good Technological Background preferred

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Contact Center Specialist in Buffalo, NY vacancy
  •  ...Position Summary: Oversees employees and directs operations of the hearing center. Participates in licensed hearing aid dispenser duties. Provides a high level of member service. For additional information about pay ranges, click here. We offer a comprehensive package... 
    Suggested
    Temporary work

    Elijahhouseliving

    Amherst, NY
    1 day ago
  • $75k - $95k

     ...changing the world for the better. Pay range: $75,000-$95,000/year General Statement of Duties The Environmental, Health & Safety Specialist will support API Operations by helping drive a proactive safety culture across both the North Tonawanda and Niagara Falls... 
    Suggested
    For contractors
    Work at office

    Armstrong Fluid Technology

    North Tonawanda, NY
    2 days ago
  •  ...Transform Lives as an Occupational Therapy Specialist Embracing the Spirit of Western New York Overview Are you a dedicated...  ...you'll harness every bit of your expertise to deliver person-centered care that empowers resilience and autonomy. This is more than... 
    Suggested
    Full time
    Local area
    Shift work
    Weekend work

    MLee Medical Employment

    Buffalo, NY
    5 days ago
  • $4,875 - $5,865.6 per month

     ...Location: 2970 Transit Rd, West Seneca, New York 14224 United States of America U‑Haul is hiring a Field Computer Specialist to maintain computer and security systems across multiple sites, traveling on‑site to install equipment and train users. This full‑time role supports... 
    Suggested
    Full time
    Local area

    Dormont Manufacturing Company

    West Seneca, NY
    14 hours ago
  • Road Tested Parts LLC in Buffalo is looking for a dedicated Route Driver responsible for ensuring timely delivery of goods. The ideal candidate should possess a valid driver’s license, a clean driving record, and a high school diploma, along with experience in delivery...
    Suggested

    Road Tested Parts LLC

    Buffalo, NY
    2 days ago
  •  ...Capable of working both independently and as a part of a diverse team Adaptability to a rapid work environment with a patient-centered focus Benefits Overview Flexible scheduling options to enhance your work-life balance Opportunities for professional development... 
    Local area
    Relocation
    Flexible hours
    Weekend work
    Day shift
    Afternoon shift

    MLee Medical Employment

    Buffalo, NY
    5 days ago
  • $16 - $22 per hour

     ...Delivery Specialist Compensation Pay Range: $16.00 - $22.00 The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging... 
    Hourly pay
    Minimum wage
    Local area
    Immediate start
    Flexible hours

    O'Reilly Auto Parts

    Depew, NY
    2 days ago
  • $22 - $25 per hour

     ...We are looking for an Accounts Payable Specialist to play a vital role in our financial operations. In this position, you won't just process...  ...your application or interview experience a great one, please contact ****@*****.***. Pay offered to a successful... 
    Hourly pay
    Permanent employment
    Temporary work
    Work experience placement
    Work at office
    Shift work

    Randstad

    Buffalo, NY
    1 day ago
  • $50k - $60k

     ...Community Engagement Specialist Reimer Home Services is a trusted provider of HVAC, plumbing, and electrical services in Upstate New York. We pride ourselves on delivering exceptional service and building lasting relationships with our customers and communities.... 
    Work at office
    Local area
    Weekend work

    Reimer Home Services

    Buffalo, NY
    2 days ago
  •  ...Job DescriptionPosition Purpose:The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/multiple stores. They utilize tools to minimize... 

    The Home Depot

    Cheektowaga, NY
    5 days ago
  • $16 per hour

    Description: Come be part of our growing Tully's Family!! Since 1991, Tully's Good Times has been a family owned, locally operated business with locations across Central, Western, Southern New York and Pennsylvania. Our dining establishments offer our guests...
    Hourly pay
    Full time
    Part time
    Immediate start
    Flexible hours
    Shift work

    Tully's Good Times

    Depew, NY
    1 day ago
  •  .... Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together. As the Scheduling Specialist you will managing patient referrals and visit schedules. Assigns patient assessments and other visits as ordered by the physician... 
    Local area

    UnitedHealth Group

    Buffalo, NY
    4 days ago
  • $16 - $22 per hour

     ...facility, season, or specific work performed). Multiple premiums may apply if applicable criteria are met. Job Overview The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient... 
    Hourly pay
    Minimum wage
    Local area
    Immediate start
    Flexible hours

    O'Reilly Auto Parts

    North Tonawanda, NY
    4 days ago
  •  ...Position Summary The Neurosurgery Sales Specialist will be responsible for leading the growth of cranial implant and neurosurgical capital equipment portfolios within a defined territory. This role serves as a trusted clinical and business partner to neurosurgeons, hospital... 

    B. Braun Medical Inc

    Buffalo, NY
    4 days ago
  • $17.9 - $20 per hour

     ...Prior Authorization Specialist Pay Range: $17.90 – $20.00* General Physician, P.C. is one of WNY's largest and most respected multi...  ...committed to providing comprehensive, high-quality patient-centered care to improve the overall quality of the lives of our patients... 
    Full time
    Work experience placement
    Work at office
    Local area
    Monday to Friday
    Weekend work

    GENERAL PHYSICIAN, P.C.

    Buffalo, NY
    1 day ago
  • $32 - $35.02 per hour

     ...Behavioral Intervention Specialist Western NY Hourly Pay Range: $32-$35.02 Shift: Monday-Friday, hybrid schedule. People Inc. is seeking...  ...developmental and intellectual disabilities through person-centered, trauma informed behavioral services. If you are a BCBA, LMHC,... 
    Hourly pay
    Monday to Friday
    Shift work

    PeopleInc

    Williamsville, NY
    4 days ago
  •  ...Capability to operate independently as well as within a collaborative multidisciplinary team Composure in a fast-paced environment centered around patient needs Benefits Overview Flexible scheduling options to promote your work-life harmony Opportunities for... 
    Local area
    Relocation
    Flexible hours
    Weekend work
    Afternoon shift

    MLee Medical Employment

    Buffalo, NY
    1 day ago
  • $50k

     ...Job Title: Outreach & Entitlement Specialist Supportive Housing Position Status: Full-Time Position Classification: Non- Exempt Remote: No Department: Integrated Care & Outreach Immediate Supervisor: Integrated Care & Outreach Coordinator Salary... 
    Full time
    Work at office
    Local area
    Immediate start
    Remote work

    Buffalo Federation Of Neighborhood Centers Inc

    Buffalo, NY
    2 days ago
  • Scorpion Therapeutics is seeking a Patient Access Liaison (PAL) to provide patient access and reimbursement support across infused and specialty therapies. This field-based role will assist patients and healthcare providers with insurance coverage and reimbursement processes...

    Scorpion Therapeutics

    Buffalo, NY
    1 day ago
  •  ...Accounts Payable Specialist Position Summary The Accounts Payable Specialist is responsible for ensuring the timely and accurate processing of invoices while maintaining compliance with company cash disbursement policies. This role supports payment processing,... 
    Contract work
    Work at office
    Local area
    Remote work
    Monday to Friday

    NESCO Inc

    Buffalo, NY
    3 days ago
  • $25 per hour

     ...On-Board Services is Hiring an AP Specialist On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k. Position Type: Contract Job... 
    Full time
    Contract work
    Work at office
    Local area

    On-Board Services

    Buffalo, NY
    3 days ago
  •  ...O'Reilly Auto Enterprises, LLC is looking for a Delivery Specialist in City of Tonawanda, NY. This role involves driving company vehicles to deliver automotive parts to professional customers while ensuring safety and efficiency. Additionally, candidates must maintain... 

    O'Reilly Auto Enterprises, LLC

    North Tonawanda, NY
    1 day ago
  • $45k - $60k

     ...respect, rewards and recognition you deserve. Paint Correction Specialist Commission-based uncapped earning potential. First year...  ...portions of same, based on the impact of a disability should contact Dent Wizard’s Human Resources Department to discuss your specific... 

    Dormont Manufacturing Company

    Buffalo, NY
    14 hours ago
  •  ...As a Route Delivery Specialist, you will be responsible for delivering products and ensuring timely service, including: deliver products to customers in a safe and timely manner. load and unload goods from vehicles. ensure delivery paperwork is accurate. follow routes... 

    TradeJobsWorkforce

    Buffalo, NY
    5 days ago
  • $19 per hour

     ...Starting at $19.00 / hr Overview Career Opportunity: Use Your Clinical Experience in Community Health Community Engagement Specialist, a this Clinical-Adjacent Role Full-time hours required for approximately three months with the opportunity to transition to... 
    Daily paid
    Full time
    Part time
    Local area
    Flexible hours
    Shift work

    Elderwood

    Buffalo, NY
    2 days ago
  • $20 - $23 per hour

     ...Company Description We are looking for a VMI Specialist to join our Rexel, USA team in Cheektowaga, NY! Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical... 
    Temporary work
    For contractors
    Work at office
    Flexible hours

    Rexel France

    Cheektowaga, NY
    1 day ago
  • $70k - $90k

     ...– Buffalo, NYMoog’s Corporate Group is hiring a Compensation Specialist to join its Total Reward’s Team.As the Compensation Specialist...  ...assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at (***) ***-****.No unsolicited... 
    Local area
    Flexible hours

    Moog

    Buffalo, NY
    5 days ago
  • Brylin Hospital in Buffalo, NY is seeking Admissions Registration Clerks to join their team. This position involves supporting the admissions process and ensuring individualized patient care. Responsibilities include verifying insurance, managing calls, and providing excellent...
    Full time
    Part time
    Shift work

    BryLin Hospital

    Buffalo, NY
    3 days ago
  •  ...candidates interested in working as a Special Education Reading Specialist for all grade levels . This is not a job posting, but a...  ...that you provide all requested information and we will be in contact when we have an opportunity that matches your skillset and... 
    Full time
    Part time

    Kreyco

    Williamsville, NY
    3 days ago
  • $15.5 - $21.5 per hour

     ...selecting merchandise. Assist managers and/or installer service specialists in serving professional customers as needed and directed....  ...warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts... 
    Hourly pay
    Minimum wage
    Local area
    Flexible hours

    O'Reilly Auto Enterprises, LLC

    North Tonawanda, NY
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Contact Center Specialist. Be the first to apply!